Leasing Consultant - Townhomes of Bent Tree - Dallas, TX

Valiant Residential, LLC•Dallas, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy duties for the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and residents through a strong customer-service focus. The consultant works with the community management team to process leases and applications, maintain availability and renewal information, and consistently implement community policies.

Requirements

Experience working with the public and/or in sales.
Two years of relevant prior customer-service experience.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations in the employee handbook.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospective residents and qualify them by reviewing their needs and completing guest cards.
Prepare move-in packages and lease paperwork.
Promptly record telephone and in-person visits, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and immediately deliver them to the Assistant Community Manager.
Type leases, complete paperwork, and enter information accurately and promptly in the Yardi system; review work with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to and defuse customer concerns to avoid escalation.