Leasing Consultant

The Morgan Group • Houston, TX

29d

About The Position

The Leasing Consultant tours and leases apartments, promotes the community’s products and services, and manages the leasing process from a prospective resident’s first introduction through occupancy. The role includes answering phones, following up with prospects and recording their information, preparing leasing paperwork, checking apartments before move-in, and arranging keys, remotes, and parking permits. The consultant also responds to resident requests, helps resolve problems, and creates service requests.

The position requires maintaining thorough knowledge of the community, its competition, and the local market, including nearby businesses, hiring trends, and new construction. The consultant prepares market surveys, participates in resident activities, completes assigned training, and collaborates with on-site property management and other Morgan departments. The role reports to the Assistant Community Manager when the Community Manager is absent and may require overtime to meet customer-service standards.

The work involves indoor and outdoor activity in varying weather, frequent walking and showing apartments, routine office tasks, and occasional exposure to fumes or solvents. The position also requires communicating with residents, prospects, colleagues, vendors, and other stakeholders; using computers and property-management software; and, for business purposes, driving a personal vehicle when needed. Physical demands include bending, climbing stairs, pushing or pulling, reaching, grasping, typing, and carrying or lifting items, with assistance for items over 50 pounds when needed.

Requirements

• Ability to read, write, and understand English.
• Valid driver’s license, insurance, and car registration if driving for business purposes.
• Ability to communicate effectively in person, by telephone, and in writing with residents, prospects, team members, vendors, and other stakeholders.
• Ability to use computer systems, property-management software, email, and other technology platforms while managing multiple priorities.
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to adapt to changing business needs with minimal notice and maintain concentration, accuracy, and productivity amid frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to meet the position’s physical demands, with or without reasonable accommodation.

Responsibilities

• Follow Morgan’s Operations Manuals and Team Member Handbook.
• Answer phone calls.
• Follow up with all prospect traffic and enter information into the appropriate system.
• Greet clients and tour apartments, leasing units and selling the community’s products and services.
• Manage the leasing process from initial introduction through resident occupancy.
• Walk apartments before move-in to ensure they meet Morgan standards.
• Prepare and complete leasing paperwork, including leases.
• Obtain move-in keys, remotes, and parking permits before residents’ move-in dates.
• Respond to resident requests and help resolve resident problems, including creating service requests.
• Complete recommended Grace Hill classes and attend company-required training.
• Maintain thorough knowledge of the community and its competition.
• Stay informed about the community’s market, including nearby businesses and retail, hiring trends, new construction, and other submarket and overall market conditions.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other Morgan-sponsored resident activities.
• Report to the Assistant Community Manager when the Community Manager is absent.
• Work overtime as necessary to meet Morgan customer-service standards.
• Build relationships with colleagues in the department and across Morgan, including on-site property management personnel.
• Complete other tasks assigned by the supervisor.

Benefits

• Advancement opportunities
• Training
• Low-cost medical, dental, and vision coverage
• Flexible Spending Accounts (Medical, Limited Purpose)
• Health Savings Account
• Voluntary life insurance
• Long-term disability insurance
• Company-paid life insurance
• Company-paid short-term disability insurance
• 401(k) (Traditional and Roth) with company match
• Employee Assistance Program
• Paid time off plans including vacation, sick time, floating holiday, bereavement leave, and holiday schedule
• Referral bonus program
• Leasing and renewal bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed