Leasing Consultant
About The Position
The Leasing Consultant responds to inquiries and leads from prospective clients, identifies potential renters, markets and leases apartments, supports lease renewals, and provides excellent customer service in accordance with company standards and Fair Housing guidelines. The role represents the company professionally and courteously and supports the daily marketing, administrative, and financial operations of the property under the direction of the Community Manager. The Leasing Consultant maintains knowledge of the community, local competitors, specials, floor plans, leasing procedures, and documentation. The position involves preparing and processing leasing paperwork, touring prospects, inspecting apartments, using online leasing programs and property management software, and communicating with residents and prospects. The schedule is Monday through Friday with rotating Saturdays and may vary according to business needs.
Requirements
- Previous experience in a customer-facing or customer service role.
- Demonstrated sales and closing skills.
- Excellent organizational and communication skills.
- Ability to work with a diverse group of people.
Nice To Haves
- Experience with Yardi or similar property management software is strongly preferred.
Responsibilities
- Support the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
- Maintain knowledge of the community, local competitors’ specials and floor plans, and leasing procedures and documents in accordance with company standards and Fair Housing guidelines.
- Process lease application paperwork for the Community Manager’s approval and prepare new lease contracts.
- Inspect target and show units before greeting and touring prospects, including vacant or model units and common or amenity areas.
- Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
- Understand, use, and promote third-party online leasing programs appropriately.
- Log prospect information and notifications accurately and promptly in the property management software.
- Check, respond to, and document community and individual emails, voicemails, and text messages.
- Stay current on promotions and leasing incentives.
- Assist with completing the Move Out Vacant Inspection Checklist accurately and by the required deadline.
- Post notices to vacate and other community communications, if applicable.
- Assist with daily community inspections to ensure community policies are followed and address issues, if applicable.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
