Leasing Consultant

Hawthorne Residential Partners•Mooresville, NC

20d

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—serve as the face of the apartment community and ambassadors of the company’s Live It culture. They create welcoming experiences and meaningful connections for prospective residents and current residents by leading apartment tours, planning resident events, responding to inquiries, and providing service that makes people excited to call Hawthorne home. The role supports leasing and occupancy goals, resident engagement, community marketing, and the upkeep of a clean and welcoming office and common areas. The leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturdays from 10:00 AM to 4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs. The position requires a high school diploma or GED equivalent and a valid driver’s license. One year of customer service, sales, and/or apartment leasing experience is preferred but not required. Hawthorne offers hourly compensation plus eligibility for monthly leasing and renewal commissions and leasing incentive programs, along with professional development and a range of benefits.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven attitude.
Clear communication skills in person, over the phone, and online.
Customer-focused service approach aligned with the company’s Live It culture.
Ability to connect with people, overcome objections, and influence prospects.
Willingness to learn and be coached on Hawthorne’s standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist in marketing the property through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Eligible for monthly leasing and renewal commissions and leasing incentive programs in addition to hourly compensation.
Career Path Program and learning and development support.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.