Leasing Consultant

Hawthorne Residential Partners•Belmont, NC

24d

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—serve as the face of the apartment community and ambassadors of the Live It culture. The role focuses on creating standout experiences and meaningful connections for prospective and current residents. Leasing Consultants lead apartment tours, respond to inquiries, support leasing and renewal goals, coordinate resident events, and help ensure the community feels welcoming and well maintained.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to daily work.
Confident communication in person, over the phone, and online.
Commitment to excellent customer service and the Live It culture of kindness, community, and connection.
Ability to connect with people, overcome objections, and influence prospects.
Willingness to learn and be coached on Hawthorne's standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist in marketing the property through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and learning and development support.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee's birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.