Leasing Consultant

LyvWell Apartments • Garland, TX

4d • Onsite

About The Position

Leasing Consultants create a positive first impression for visitors, prospects, and residents, build rapport, and help people find a home in the community. The role manages leads in the customer relationship management system (CRM), schedules and conducts apartment tours, encourages online applications, and works toward leasing goals such as occupancy and rent growth.

The position combines customer service, sales, and leasing administration. It guides prospects through applications, screening, leasing, and move-in; communicates information about the community and apartments; follows up with prospects; and handles leasing requests from existing residents. The consultant works with the onsite team and maintenance team to support occupancy objectives and ensure apartments are ready for move-in.

This is a fully onsite position; remote and hybrid arrangements are unavailable. The schedule is flexible and includes evenings and weekends, with regular days off between Monday and Friday.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
• Demonstrated success in goal setting and achievement and following a sales process.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and the ability to manage work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work onsite every scheduled workday and work a flexible schedule that includes evenings and weekends.
• Valid driver's license when required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support them through application, screening, leasing, and move-in paperwork.
• Respond to prospect inquiries by phone, email, chat, and text, and encourage prospects to apply.
• Communicate information about the community and apartments, conduct personalized tours, schedule tours, show apartments, and use effective sales techniques to close leases.
• Work toward occupancy goals and objectives in collaboration with the onsite team.
• Maintain knowledge of apartments, amenities, local attractions and agencies, rental rates, and competitor promotions.
• Manage inbound leads and the customer experience in the CRM, qualify prospects, follow up after tours, and complete assigned CRM tasks on time.
• Handle leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Follow established leasing policies and procedures and complete the leasing process from prospect follow-up through CRM task completion.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount and associate rental discount for associates who live onsite.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, and lease-up bonuses, and leasing and occupancy contests.
• Full benefits package.
• Generous paid time off and vacation perks.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED