Leasing Consultant-Davis Creek

Millennia Housing Management•Indianapolis, IN

About The Position

The Millennia Companies seeks a Leasing Agent to share responsibility for the overall operation and day-to-day activities of the leasing office. Reporting to the Community Manager, the Leasing Agent works to minimize vacancies, lease apartments, maintain positive resident relations, ensure program compliance, and complete office tasks. The role includes presenting apartments and the community to prospective residents, managing leasing and marketing activities, handling move-ins and move-outs, coordinating maintenance requests, and helping ensure the community is clean, safe, and well maintained. The Leasing Agent manages the marketing and leasing process from start to finish, develops and adjusts marketing plans based on market information, builds relationships with the community and prospective tenants, conducts property tours, processes rental applications, advertises, and administers property marketing goals. The role works collaboratively with the community team and Maintenance to support apartment turnovers, leasing, compliance, and stable fiscal operations. The position involves indoor and outdoor work in a residential setting, travel, and schedule flexibility to cover regular business hours, including evenings and weekends when needed.

Requirements

Extensive sales experience.
Marketing, sales, or customer service experience.
Excellent time-management and multitasking skills.
Strong customer-service skills when interacting with the team, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills and practical decision-making abilities.
Strong Microsoft Office skills, including Word and Excel; experience with Word, Excel, and PowerPoint is also specified.
Knowledge of accounting for collecting and tracking rents and posting them to appropriate records.
Excellent verbal and written communication skills and strong interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence effectively and gain support for ideas and approaches across stakeholders with differing agendas and shifting priorities.
Understanding of data analysis, budgeting, and business operations.
Strong analytical and problem-solving capabilities and a strategic, business-minded approach.
Excellent collaboration and relationship-building skills across functional areas and organizational levels.
Must be willing and able to travel; travel may occur weekly and is generally one to three days maximum.
Must be able to work various shifts when needed during regular business hours, including evenings and weekends.
Must occasionally lift or move up to 20 pounds and be able to perform the described physical activities, including standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
Minimum high school degree or GED equivalent is preferred.

Nice To Haves

One or more years of prior market-rate apartment leasing management experience preferred.
Multi-family housing experience is a plus.
Onesite experience is a plus.

Responsibilities

Fill occupancy and assist with all activities related to leasing apartments.
Present properties and amenities positively to prospective tenants; greet, pre-qualify, tour, follow up with, and help close prospects.
Track prospect leads and overcome objections using appropriate closing techniques.
Manage marketing and leasing activities, including developing and revising marketing plans, advertising, and administering property marketing goals.
Process rental applications and complete required leasing paperwork, reports, database entries, and computer records accurately and promptly.
Handle telephone calls, retrieve messages, and return calls.
Conduct move-in orientations and inspections, execute documents, verify utility accounts have been transferred, and collect all monies due before releasing keys.
Handle move-out and move-in details using inspection checklists and coordinate apartment turnovers.
Submit completed move-in files to the Assistant Property Manager.
Manage maintenance requests to support timely completion and work with Maintenance and the community team to ensure the community is clean, safe, and well maintained.
Maintain leasing files and accurately track and post rent-related records.
Maintain positive resident relations by responding in a friendly, professional, and timely manner, with an emphasis on customer service.
Notify the Community Manager of unsafe conditions or areas of concern.
Assist the Community Manager with other duties as required by property circumstances or situations.
Support managers with special projects and work independently or as a team member.
Travel as required.