Leasing Consultant-Davis Creek

Millennia Housing Management•Portage, MI

About The Position

The Millennia Companies seeks a Leasing Agent to share responsibility for the overall operation and day-to-day activities of the leasing office, reporting to the Community Manager. The role focuses on minimizing vacancies, leasing apartments, maintaining positive resident relations, ensuring program compliance, and completing office tasks. The Leasing Agent provides community tours, manages move-in and move-out processes using inspection checklists, coordinates maintenance requests for timely completion, and helps ensure the community is clean, safe, and well maintained. The Leasing Agent works collaboratively with the community team and Maintenance partners to support apartment turnovers, leasing, compliance, and stable fiscal operations. The position manages the marketing and leasing process from start to finish, presents apartments and the community effectively, develops and revises marketing plans based on current market information, builds relationships with the community and prospective tenants, conducts tours, processes rental applications, advertises, and administers property marketing goals. The role also includes filling occupancy, tracking prospect leads, completing leasing paperwork and database entries, handling calls and follow-up, conducting move-in orientations and inspections, executing documents, confirming utility account transfers, collecting monies due, maintaining accurate files and records, and submitting completed move-in files to the Assistant Property Manager. The position requires travel, work across varying shifts when needed during regular business hours—including evenings and weekends—and work indoors and outdoors in a residential setting. Employment is contingent on completing background checks, references, pre-employment drug testing, credit review, and criminal background review.

Requirements

Extensive sales experience.
Marketing, sales, or customer service experience required.
Excellent time-management and multitasking skills.
Strong customer service skills when interacting with the team, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills and practical decision-making abilities.
Strong Microsoft Office skills, including Word and Excel; experience with Word, Excel, and PowerPoint is also specified.
Knowledge of accounting for collecting and tracking rents and posting them to appropriate records.
Excellent verbal and written communication skills, with superior customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence effectively and gain support for ideas and approaches across stakeholders with varying agendas and shifting priorities.
Understanding of data analysis, budgeting, and business operations; strong analytical and problem-solving capabilities and a strategic business mindset.
Excellent relationship-building and collaboration skills across functional areas and organizational levels.
Ability to work independently or as a team member.
Willingness and ability to travel; travel commitments are generally up to 1–3 days, though they may occur weekly.
Ability to work various shifts when needed during regular business hours, including evenings and weekends.
Ability to perform the described physical duties, including occasional lifting or moving of up to 20 pounds.

Nice To Haves

1+ years of prior market-rate apartment leasing management experience preferred.
High school degree or GED equivalent preferred.
Multifamily housing experience is a plus.
Onesite experience is a plus.

Responsibilities

Work to fill occupancy, minimize vacancies, lease apartments, and support leasing office operations.
Present properties, apartments, and amenities positively to prospective tenants and conduct community tours.
Track prospect leads; greet, pre-qualify, demonstrate, and follow up with prospects; overcome objections and use closing techniques.
Manage the marketing and leasing process, including advertising, rental applications, marketing plans, and daily administration of property marketing goals.
Complete required leasing paperwork, reports, database documentation, and computer entries accurately and on time.
Handle telephone calls, retrieve messages, and return calls.
Conduct move-in orientations and inspections, execute documents, verify utility accounts are transferred to the resident’s name, and collect all monies due before releasing keys.
Handle move-out and move-in details using inspection checklists and assist with apartment turnovers.
Manage maintenance requests to support timely completion and help ensure the community is clean, safe, and well maintained.
Maintain positive resident relations by responding in a friendly, professional, and timely manner, emphasizing customer service in all actions.
Maintain leasing paperwork files and submit completed move-in files to the Assistant Property Manager.
Support compliance and assist in operating a stable, fiscal property operation.
Notify the Community Manager of unsafe conditions or areas of concern.
Assist the Community Manager with other duties as required by property circumstances or situations.
Work collaboratively with the community team, Maintenance partners, and other stakeholders; support managers with special projects.
Travel as required and work various shifts when needed during regular business hours, including evenings and weekends.