Leasing Consultant

HSL Asset Management•Tucson, AZ

4d•$16 - $19

About The Position

HSL is a locally owned and operated real estate development and management company headquartered in Tucson, Arizona. The Leasing Consultant is a service-oriented sales representative who presents the features and benefits of living in an HSL apartment community and helps current and prospective residents feel welcome and comfortable. The role combines customer relations, problem-solving, leasing sales, and community representation in a fast-paced, resident-focused team environment. The Leasing Consultant supports resident satisfaction and provides customer service while working with prospective residents to identify their needs and match them with an apartment. The position requires a flexible 40-hour work week, including weekends, and reliable transportation for assigned business-related tasks. Candidates must have a high school diploma or GED. One year of relevant experience or training is preferred. Hiring is conditional on passing a background check and drug screening.

Requirements

High school diploma or GED equivalent.
Ability to communicate by telephone and in person with prospects, residents, vendors, and corporate and resident staff.
Interpersonal skills to connect with prospective renters, support resident satisfaction, and reduce turnover.
Verbal and written communication skills, including the ability to address questions and concerns professionally, write short correspondence and memos, present information effectively, and explain financial and legal real estate terminology in common language.
Ability to function effectively in sales, marketing, and customer service.
Ability to calculate rates, discounts, and bonuses.
Ability to follow detailed written and oral instructions and use common-sense judgment to address problems involving a limited number of variables in standardized situations.
Attention to detail in managing lease terms, conflict resolution, move-in procedures, and financial transactions.
Basic computer, internet, and typing skills.
Reliable transportation for assigned business-related tasks, a valid driver’s license, and current automobile insurance.
Ability to work a flexible 40-hour work week, including weekends.
Successful completion of a background check and drug screening.

Nice To Haves

One year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field.
Bilingual language skills, such as Spanish.

Responsibilities

Highlight the community, answer questions, and guide residents through apartments and amenities.
Respond to prospective residents’ rental inquiries in person and through digital platforms.
Maintain a professional and friendly atmosphere in the leasing office and other community areas.
Inspect the community and apartments during tours and report service needs to maintenance.
Present new rental offers and lease renewals to existing residents.
Address resident-related issues and manage resident communication.
Inspect units before move-in, at move-out, and during vacancy.
Stay aware of local market conditions, competitors, and current trends.
Answer community-related questions and concerns as a front-line HSL representative and community expert.
Prepare prospective resident background checks, including reference letters, rental history, income verification, and lease applications.
Execute lease terms and take appropriate steps when a resident defaults.
Attend meetings and help prepare reports, resident communications, move-out inventories, and market surveys.
Complete other duties assigned by a supervisor.
Perform reasonable tasks or requests consistent with company objectives and applicable company policies and compliance laws.

Benefits

Sign-on bonus, community performance-based bonus eligibility, and referral bonuses; eligibility and availability vary by position and property.
Employee lease rental discount of 20%, excluding Encantada and Flin branded properties.
Paid vacation, personal, and sick time accruing from day one.
Paid off-site and on-the-job training.
Medical plans subsidized by HSL.
Dental and vision plans.
Short-term disability coverage.
Company-paid long-term disability, group life insurance, and employee assistance plan.
401(k) retirement plan with a 50% match up to 3% of income.
Career advancement opportunities and support, tools, and training for professional growth.