Leasing Consultant

Avenue5 Residential • Smyrna, TN

5d

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role interacts directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The consultant provides excellent customer service and promotes a quality living experience by understanding and responding to residents’ needs with empathy and respect.

The role also involves leasing administration, property inspections, resident relations, recordkeeping, and clerical support. The Leasing Consultant works with prospective residents, current residents, the maintenance team, and property management while complying with company policies and applicable health and safety requirements and laws.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently, prioritize effectively, and maintain urgency in a fast-paced environment.
• Ability to relay technical concerns quickly, accurately, and with adequate detail.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience.
• One year of previous residential leasing experience.
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process renewal paperwork and deliver required documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations throughout their tenancy and respond promptly and accurately to requests.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to needed repairs.
• Help process resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering phones, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to increase resident retention.
• Comply with company policies, applicable health and safety requirements, and local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED