Leasing Consultant - Crescent Bluff

Elmington Living•Memphis, TN

1d•Onsite

About The Position

The Leasing Consultant is the primary point of contact for prospective and current residents and is responsible for leasing apartment homes in accordance with the property's marketing plan and affordable housing program requirements. The role provides a welcoming, professional experience while ensuring leasing activity complies with LIHTC, HUD/Section 8, and fair housing regulations. The Leasing Consultant conducts tours and prospect follow-up, maintains leasing reports, supports marketing and community events, processes applications and supporting documentation, assists with income and asset verification, and maintains the property waitlist in accordance with program and fair housing guidelines. The role also prepares leases, supports move-ins and renewals, responds to resident inquiries, routes service requests, and maintains a clean, presentable leasing office and model apartments. The position is primarily on-site in the leasing office, with regular tours of the property and model apartments. The work involves standard business hours with regular weekend availability, frequent standing and walking, and occasional lifting, carrying, pushing, or pulling of up to 15–25 pounds.

Requirements

High school diploma or equivalent.
Fair Housing certification required within 7 days of employment.
Willingness to be trained in LIHTC and/or HUD/Section 8 requirements.
Friendly, professional, and persuasive communication style.
Strong attention to detail in application and document processing.
Sales orientation with a genuine focus on resident service.
Ability to manage multiple prospects and priorities in a fast-paced environment.
Reliable, punctual, and team-oriented.
Ability to communicate effectively in person, by phone, and electronically.
Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
Ability to bend, reach, stoop, and kneel as needed.

Nice To Haves

Prior customer service, sales, or leasing experience.
Familiarity with LIHTC and/or HUD/Section 8 requirements.
Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software.

Responsibilities

Greet and tour prospective residents, presenting the community and available apartment homes professionally.
Follow up with prospects promptly by phone, email, and text, and consistently update notes for applicants and prospects.
Maintain accurate traffic, tour, and closing-ratio reports in the property management system.
Support outreach marketing efforts and community events to drive leasing traffic.
Support leasing-related initiatives outlined in the property's action plan.
Collect and review applications and supporting documentation for accuracy and completeness.
Assist with income and asset verification in accordance with program requirements.
Maintain the property waitlist in the correct order under program and fair housing guidelines.
Support the Assistant Community Director or Community Director with recertification paperwork collection as needed.
Prepare lease documents and conduct move-in orientations for new residents.
Respond to resident inquiries and route service requests to the maintenance team.
Maintain a clean, presentable leasing office and model apartment homes.
Assist with renewals and lease-expiration outreach.
Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence.
Confirm move-in funds are received, the lease is signed, and utilities are set up before resident move-in.