Leasing Consultant

Dawn Homes Management LLC•Niskayuna, NY

5h•$20 - $23

About The Position

The Leasing Consultant independently manages apartment rentals, move-ins, and lease renewals. The role interacts directly with prospective and current residents to help achieve maximum property occupancy and build positive relationships. Responsibilities include generating and handling prospective resident traffic, qualifying prospects, leasing apartments, preparing lease documentation, marketing the property, and supporting residents.

Requirements

1–3 years of customer service and sales experience.
Previous apartment leasing experience.
Computer proficiency, including Microsoft Word and Excel.
Excellent interpersonal and communication skills, both verbal and written.
Ability to build relationships.
High attention to detail, organization, and follow-through.
Dependable and self-motivated, with the ability to resolve conflicting issues positively.
Results-oriented and able to complete tasks independently.
Ability to attend work regularly and on time.
Ability to work weekends or extended hours as required.
Valid driver’s license and acceptable driving record.
Reliable transportation.
Ability to perform extensive computer and phone work, frequent standing, walking and bending, periods of extensive sitting, and walking and climbing stairs.

Responsibilities

Generate interest in the property by presenting its benefits, giving tours, learning prospective residents’ needs, following up, and asking for the lease.
Address prospect objections by matching the community to their needs or referring them to a suitable sister property.
Conduct independent property walks, inspect apartments and common areas, and help ensure the property makes a positive first impression.
Maintain knowledge of company policies, procedures, leases, amenities, and competitors’ pricing, specials, policies, amenities, and availability.
Regularly update marketing materials, video tours, and social media, and contribute fresh marketing ideas.
Consult management when pricing issues arise.
Provide professional, warm, and helpful customer service to residents and prospects; resolve problems appropriately and follow up through resolution.
Facilitate positive interactions with residents, contractors, vendors, coworkers, management, and sister properties.
Prepare property reports, leases, renewals, resident files, and other required paperwork accurately and on time.
Maintain organized files and complete priorities.
Answer phones and contact residents in person, by phone, and by letter to minimize delinquencies and collections.
Schedule move-in appointments and resident orientations.
Complete detailed maintenance requests, ask questions to clarify issues, provide appropriate basic guidance to residents, and follow up with maintenance and residents after completion.
Track appointments, move-ins and move-outs, services, and bills.
Perform other duties as assigned.