Leasing Consultant

Stoneriver Property Management • Concord, NC

1d

About The Position

The Leasing Consultant reports to the Property Manager and supports the leasing operations and financial performance of an assigned apartment community for SRPM. The role focuses on engaging prospective residents, communicating the value of living in an SRPM community, qualifying applicants, and securing lease agreements. It also supports lease renewals, marketing, move-ins, and resident service. The successful candidate is expected to embody SRPM’s core values: appreciating everyone’s uniqueness, communicating openly and with integrity, embracing opportunities, and doing the right thing at the right time for the right reasons.

The position requires a varied schedule that includes weekends and some holidays to serve current and prospective residents. The Leasing Consultant also helps maintain positive resident relations, supports property safety and appearance, and follows company policies and procedures.

Requirements

• High school diploma or GED.
• 1–3 years of experience in leasing, sales, and/or customer service.
• Valid driver’s license.
• Residence within 30 miles of the assigned property.
• Availability to work weekends.
• Ability to communicate with residents, vendors, and coworkers in a friendly and businesslike manner.
• Ability to function well as part of a team.
• Strong multitasking skills.
• Ability to work for extended periods in disagreeable conditions, both indoors and outdoors.

Responsibilities

• Lease apartment units by communicating the value of residence at the assigned property.
• Respond to prospective residents’ phone and email inquiries.
• Use sales techniques to schedule property tours and meet prospective residents.
• Check unit availability based on prospective residents’ preferences and budgets.
• Collect information needed to qualify prospective residents and complete related forms and data entry.
• Notify prospective residents of approval or disapproval.
• Assist qualified applicants with completing lease agreements and collect initial rent and deposit payments.
• Assist new residents with the move-in process.
• Prepare and maintain resident files according to policies and procedures.
• Contact residents whose leases are expiring, propose renewals, and secure renewal agreements before expiration.
• Communicate the resident value proposition to address concerns and support lease renewals.
• Assist with community marketing to promote the property and increase prospective-resident traffic.
• Contact prospective residents by phone to market the property and schedule tours.
• Respond to residents regarding service and other needs.
• Prepare service work orders and direct requests to appropriate staff members.
• Promote positive resident relations and provide responsive customer service.
• Follow company policies and safety rules, including incident-reporting procedures.
• Monitor the property landscape and other features, and report potential safety hazards or concerns and issues affecting property aesthetics.
• Work a varied schedule, including weekends and some holidays, as required.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• 401(k) with company match
• Paid time off
• Paid holidays
• Referral bonus
• Apartment discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED