Leasing Consultant

The Scion Group•Orlando, FL

5d•Onsite

About The Position

The Scion Group is hiring an Experience Team Member (ETM) to contribute to student living and deliver exceptional customer experiences while building strong community partnerships. The position combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The role is based at the assigned property and involves daytime business hours as well as an after-hours on-call rotation. Candidates must be eligible to work in the United States; visa sponsorship is not available.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; the employer does not sponsor visas.

Responsibilities

Prioritize interactions and communication with customers.
Provide community and amenity tours.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with general housekeeping when opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.