Leasing Consultant

MMS Group•Philadelphia, PA

25d•$0 - $26•Onsite

About The Position

The GoldOller Leasing Consultant serves as the primary point of contact for prospective and current residents, providing customer service and building positive resident relationships. The role leases available apartment homes and supports marketing, resident retention, and a welcoming, professional community experience. It supports the Community Manager in meeting occupancy, rental income, and renewal goals, and includes financial collection and posting, administrative work, leasing and marketing, resident relations, and general maintenance support. The position has the potential to earn over $1,000 per month in commissions.

Requirements

Strong sales and customer service skills.
Proficiency with Microsoft Office.
Strong multitasking and organizational abilities.
Working knowledge of Fair Housing.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, high-demand environment.
Conflict-resolution skills and a calm, direct, empathetic approach.
Strong relationship-building skills with residents, coworkers, and vendors.
Outgoing, personable, and compassionate approach, with the ability to connect with people from diverse backgrounds.

Nice To Haves

Property management knowledge.
Experience with RealPage systems, including OneSite and AIRM.

Responsibilities

Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Collect and post application fees, administrative fees, deposits, and other revenue promptly.
Assist with delinquency follow-up, notices, lease-violation reporting, and corrective actions as directed.
Represent GoldOller positively and communicate regularly with the Community Director about community needs.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Complete reports and software entries accurately and on schedule; maintain an organized leasing office and use company equipment responsibly.
Attend meetings and required training, complete safety checklists, and perform additional duties as assigned.
Support resident relations, complaints, rent collection, teamwork, and employee training by reinforcing company policies and practices.
Maintain a closing ratio of at least 25% and employee shopping report scores of at least 80%; complete the daily checklist.
Walk the property, including amenities, tour paths, and vacant units; ensure move-in apartments are inspected, photographed, and documented before move-in.
Monitor leads and respond to inquiries within 24 hours, following CRM guidelines; answer calls and greet walk-ins professionally.
Show apartments using approved leasing procedures and rates; screen applicants using approved credit and criminal systems.
Complete lease files, renewal agreements, and required addendums.
Review advertising sources, report issues or opportunities to management, conduct assigned market surveys, and monitor neighborhood trends.
Maintain professionally branded community postings and signage.
Oversee grounds, trash areas, and common areas to help keep them clean and free of debris.
Enter resident service requests, promptly dispatch maintenance, and complete quality-check calls.
Contact residents approaching lease expiration, maintain retention of at least 60%, upload Notices to Vacate promptly, and communicate renewal opportunities to management.
Provide residents with clear, professional notices and communications and refer them to supportive service groups when appropriate.
Help develop newsletters, outreach programs, move-in gifts, and resident events; assist with planning and attending monthly activities.
Ensure smooth move-ins and properly complete move-in inspections.
Address service requests, noise complaints, and other concerns promptly; help resolve resident conflicts professionally.
Participate in court hearings and appeals when required.

Benefits

12 paid holidays, plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time, with increases based on tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents per dollar saved, up to 5% of pay.
Paid maternity, adoption, and parental leave after two years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.