Leasing Consultant

Coastal Ridge•Columbus, OH

About The Position

The Leasing Consultant supports leasing efforts and day-to-day resident interactions at 80 on the Commons, a high-rise community in downtown Columbus, Ohio. The role creates positive experiences for prospective and current residents while working toward individual and team leasing goals. It is a full-time, non-exempt position reporting to the Property Manager. The position involves managing inquiries and prospect follow-up, conducting property tours, supporting applications and lease execution, and providing customer service to residents. The Leasing Consultant also helps maintain the community’s presentation, participates in marketing and resident events, and supports social media and reputation management in accordance with company guidelines.

Requirements

High school diploma or equivalent.
Willingness to obtain licenses and/or certifications required by applicable state or local jurisdictions.
Strong computer literacy and ability to learn new systems quickly.
Ability to participate in emergency duties as needed.

Nice To Haves

Previous leasing and sales experience; multifamily or student housing experience is a plus.
Familiarity with property management software such as Entrata, OneSite, or RealPage.
Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering.

Responsibilities

Contribute to individual and team leasing targets, striving to meet or exceed goals.
Greet and engage prospective residents, build rapport, and create positive first impressions.
Conduct tours that highlight the property’s features and benefits and respond to each prospect’s needs.
Address objections, explain benefits, and secure leasing commitments.
Respond to leasing inquiries by phone, email, or in person within 24 hours.
Enter and maintain accurate lead information in Entrata and follow up with prospects through calls, emails, or letters.
Understand leasing trends, traffic patterns, and product availability to guide prospects toward leasing decisions.
Keep the office, model units, clubhouse, and common areas on tour routes well maintained, and report issues to the appropriate team member.
Participate in community marketing, outreach, and resident event planning and execution.
Support social media marketing and reputation management, including promoting events, amenities, resident experiences, and leasing opportunities in accordance with company guidelines.
Guide prospects through the application process, follow screening procedures, and ensure accurate lease execution.
Collect move-in-related fees and properly handle paperwork and funds.
Address resident inquiries, process service requests, and assist with day-to-day resident needs.
Maintain the community waitlist and communicate updates to prospects.
Perform other duties as assigned.