Leasing Consultant - Aria

Thrive Communities•Redmond, WA

7d•$23 - $24•Onsite

About The Position

The Leasing Consultant at Aria is an in-person property management role focused on leasing, resident relations, marketing, and administrative operations. The position greets prospective residents, shows the community, prepares and processes lease documents, supports leasing performance, and helps maintain the cleanliness and presentation of tour paths, vacant units, and model units. It also helps foster positive resident relationships, respond to service requests, maintain property awareness, and contribute to marketing efforts based on local market conditions. The role works full-time on Friday and Saturday from 9 a.m. to 6 p.m. and pays $23–$24 per hour. It requires on-site presence at the property during normal business hours and includes interacting with residents and guests, walking the property and units, working at a computer, and occasional physical tasks including lifting. The position may also perform additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.

Requirements

At least 1 year of customer service experience.
At least 1 year of prior sales or leasing experience.
Basic computer skills and ability to learn and navigate software systems.
Strong attention to detail and ability to provide accurate, timely reports and information.
Ability to work in a fast-paced, customer-service-oriented environment.
Strong understanding of industry terminology.
Ability to interpret tenant file information and complex documents, including regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Clear, thorough communication with residents, vendors, coworkers, supervisors, and leadership.
Ability to perform under pressure and meet competing deadlines.
Ability to accept supervisor instructions and feedback, follow direction, and learn and grow with a positive outlook.
Strong problem-solving, time-management, organizational, and prioritization skills.
Professional and pleasant interactions with coworkers, supervisors, guests, and the public.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak, and understand English using correct grammar and punctuation.
Must be available to work on site at supported properties during normal business hours.
Ability to stand, walk, or sit as needed; walk sites and units, including stairs and uneven surfaces or construction zones; and work at a desk and computer for extended periods.
Ability to occasionally bend, stoop, squat, climb stairs, push, pull, and reach above shoulder level.
Ability to lift up to 25 pounds frequently and 25–40 pounds occasionally.
Ability to work indoors and outdoors in all weather conditions.
Ability to communicate in person, by phone, and through virtual platforms.

Nice To Haves

Prior experience in property management or a similar industry.
NALP Certification or another NAAEI credential.
Yardi/CRM and OnSite experience.

Responsibilities

Generate lease paperwork and other legal documents in accordance with local and federal laws and regulations.
Focus on sales and closing ratios, and help ensure the leasing team meets expectations.
Train and mentor leasing team members on lease generation and execution, phone and email etiquette, and related tasks.
Greet prospective residents, show the community, and perform leasing duties.
Maintain an appropriate lease closing ratio for the property and submarket.
Maintain awareness of and help ensure the cleanliness of tour paths, vacant units, and model units in partnership with maintenance.
Foster a sense of community and maintain positive customer relations.
Inspect the property while on site, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacancies when requested.
Maintain knowledge of leasing and resident retention processes.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Monitor local market conditions and trends and contribute marketing and resident-satisfaction ideas.
Respond to phone calls and email communications in a timely manner.
Update required reports, including move-out notices and activity reports, daily.
Organize and file reports, leases, and other applicable paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance for prompt processing; follow up with residents when work is completed as needed.
Perform additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Eligibility for leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.