Leasing Consultant - East Side Flats

Elmington Living • Charlotte, NC

2d • Onsite

About The Position

The Leasing Consultant is the primary point of contact for prospective and current residents and is responsible for leasing apartment homes in accordance with the property's marketing plan and affordable housing program requirements. The role provides a welcoming, professional experience while ensuring leasing activity complies with LIHTC, HUD/Section 8, and fair housing regulations.

Based at East Side Flats, an affordable housing community in Charlotte, the Leasing Consultant helps deliver a strong resident experience, build resident relationships, and maintain a welcoming community. The position is primarily on-site in the leasing office and includes regular tours of the property and model apartments. Work is during standard business hours, with regular weekend availability.

Requirements

• High school diploma or equivalent.
• Fair Housing certification within 7 days of employment.
• Willingness to be trained on LIHTC and/or HUD/Section 8 requirements if not already familiar.
• Friendly, professional, and persuasive communication style.
• Strong attention to detail in application and document processing.
• Sales orientation with a genuine focus on resident service.
• Ability to manage multiple prospects and priorities in a fast-paced environment.
• Reliability, punctuality, and a team-oriented approach.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to lift, carry, push, or pull up to 15–25 pounds occasionally.
• Ability to bend, reach, stoop, and kneel as needed; frequently stand, walk, climb stairs, and move throughout the property.

Nice To Haves

• Prior customer service, sales, or leasing experience.
• Familiarity with LIHTC and/or HUD/Section 8 requirements.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software.

Responsibilities

• Greet and tour prospective residents, presenting the community and available apartment homes professionally.
• Follow up promptly with prospects by phone, email, and text, update prospect and applicant notes consistently, and work to convert traffic into leases.
• Maintain accurate traffic, tour, and closing-ratio reports in the property management system.
• Support outreach marketing and community events to drive leasing traffic.
• Support leasing initiatives outlined in the property's action plan.
• Collect and review applications and supporting documents for accuracy and completeness.
• Assist with income and asset verification according to program requirements.
• Maintain the property waitlist in the correct order under program and fair housing guidelines.
• Support the Assistant Community Director/Community Director with recertification paperwork collection as needed.
• Prepare lease documents and conduct move-in orientations for new residents.
• Respond to resident inquiries and route service requests to the maintenance team.
• Keep the leasing office and model apartment homes clean and presentable.
• Assist with renewals and lease-expiration outreach.
• Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence.
• Confirm move-in funds are received, the lease is signed, and utilities are set up before resident move-in.

Benefits

• Medical insurance, with coverage beginning on the first of the month following hire.
• Dental insurance, with coverage beginning on the first of the month following hire.
• Vision insurance, with coverage beginning on the first of the month following hire.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match, available after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED