Leasing Consultant

The Morgan Group•Boynton Beach, FL

15d

About The Position

The Leasing Consultant supports the leasing and day-to-day operations of a Morgan Group community. The role handles prospective-resident interactions and the leasing process from initial introduction through occupancy, including touring apartments, preparing lease paperwork, coordinating move-in items, and ensuring apartments meet Morgan standards before move-in. The consultant also responds to resident requests, helps resolve concerns, maintains knowledge of the community and its market, and participates in resident activities and required training. This role reports to the Assistant Community Manager when the Community Manager is absent. It may require overtime to meet customer-service standards and frequent interaction with residents, prospects, team members, vendors, and other stakeholders. The work is primarily indoors, with frequent outdoor activity in varying weather conditions. The position involves standing, walking, bending, climbing stairs, reaching, handling items, and occasional lifting or carrying, including rare lifting of items over 50 pounds, often with assistance. Business driving may be needed; a valid driver’s license, insurance, and car registration are required when driving for business purposes. Morgan Group describes its culture through values including initiative, teamwork, reliability, excellence, resilience, and integrity. It offers full-time team members benefits and opportunities intended to support their well-being, development, and career growth.

Requirements

Ability to read, write, and understand English.
Valid driver’s license, insurance, and car registration if driving for business purposes.
Ability to stand on one’s feet for 33% to 100% of the time.
Ability to perform physical activities such as bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching above shoulders, gripping, turning, typing, writing, and handling packages and supplies.
Ability to lift and carry items, including occasional items weighing 10–25 pounds and frequent items under 10 pounds; lifting items over 50 pounds is rarely needed and often accomplished with assistance.
Ability to read reports and correspondence and view computer screens constantly, and to see small details frequently.
Ability to communicate constantly by telephone and in person, and to communicate in writing with residents, staff, vendors, corporate personnel, and prospects.
Ability to use personal transportation for business tasks when needed, such as delivering reports or payables, making deposits, and visiting or inspecting other apartment communities.
Ability to respond to after-hours emergencies occasionally.
Ability to work indoors constantly and outdoors frequently in all weather conditions.
Ability to use provided personal protective equipment when exposed to paint fumes, solvents, adhesives, or similar materials.
Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
Ability to shift attention between duties and adapt to changing business needs with minimal notice.
Ability to maintain concentration, accuracy, and productivity despite frequent interruptions.
Ability to make timely business decisions and exercise independent judgment.
Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and in writing.
Ability to use computer systems, property management software, email, and other technology platforms while managing multiple priorities.
Ability to perform the work and essential functions successfully, with or without reasonable accommodation.

Responsibilities

Follow Morgan’s operations manuals and Team Member Handbook.
Answer incoming phone calls.
Follow up with all prospective traffic and enter information into the appropriate system.
Greet clients in person.
Tour and lease apartments and promote the community’s products and services.
Manage the leasing process from the initial introduction through resident occupancy, in accordance with the Operations Manuals.
Inspect apartments before move-in to ensure they meet Morgan standards.
Prepare and complete leasing paperwork, including leases.
Obtain move-in keys, remote, and parking permit before the resident’s move-in date.
Respond to resident requests and help resolve resident problems, including creating service requests.
Complete recommended Grace Hill classes and attend required company training.
Maintain thorough knowledge of the community and its competition.
Stay informed about the community’s market, including nearby businesses and retail, hiring trends, new construction, and other submarket and market factors.
Prepare weekly and/or monthly market surveys.
Participate in resident functions and other Morgan-sponsored resident activities.
Report to the Assistant Community Manager when the Community Manager is absent.
Work overtime as necessary to meet Morgan customer-service standards.
Build relationships with associates in the department and across other Morgan departments, including on-site property management personnel.
Perform other tasks assigned by the supervisor.

Benefits

Advancement opportunities
Training
Low-cost medical insurance
Low-cost dental insurance
Low-cost vision insurance
Flexible Spending Accounts (Medical and Limited Purpose)
Health Savings Account
Voluntary life insurance
Long-term disability insurance
Company-paid life insurance
Company-paid short-term disability insurance
401(k) (Traditional and Roth) with company match
Employee Assistance Program
Paid time off, including vacation, sick time, floating holiday, bereavement leave, and holiday schedule
Referral bonus program
Leasing bonus and renewal bonuses