Leasing Consultant

MMG Management • Decatur, GA

1d

About The Position

The Leasing Consultant interacts with prospective and current residents to support maximum occupancy and represent the community by communicating its benefits. The role manages the leasing process from initial introduction through resident move-in and maintains communication throughout the tenancy. It also supports marketing, resident relations, property presentation, and accurate lease and resident-file administration.

The position prepares and assists with leasing paperwork, explains lease terms and community policies, monitors apartment availability and market conditions, inspects vacant apartments for readiness, and coordinates with the Property Manager and Maintenance Department. It may also involve accompanying contractors, transporting residents or prospects around the property, and running errands as needed.

Requirements

• High school diploma or GED.
• Administrative skills, including basic arithmetic and word processing.
• Written and oral communication skills.
• Organizational skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply fractions, percentages, ratios, and proportions to practical situations.
• Oral communication skills, including clear and persuasive speaking, active listening, clarification, and informative responses to questions.
• Planning and organizing skills, including prioritizing work, using time efficiently, planning for resources, and setting goals and objectives.
• Customer service skills, including managing difficult or emotional customer situations, responding promptly to needs, soliciting feedback, and meeting commitments.
• Teamwork skills, including balancing team and individual responsibilities, giving and welcoming feedback, and building morale and commitment to objectives.
• Attention to quality, accuracy, and thoroughness, with the ability to apply feedback and monitor one’s own work.
• Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Ability to understand and comply with Fair Housing laws and standards.

Responsibilities

• Perform leasing and marketing activities for the community and provide information about apartments and community features to prospective residents.
• Schedule community visits, greet prospects, identify their needs and qualifications, and follow up after visits with thank-you notes and calls.
• Close leases and support occupancy goals.
• Explain lease agreements and community policies to new and current residents.
• Maintain accurate knowledge of rent and pricing, vacancies, apartment availability, lease expirations, and apartment square footage.
• Support marketing efforts, provide input on promotions and advertisements, monitor advertising effectiveness, maintain the ad book and demographics, and gather market and competitor information.
• Prepare monthly competitive survey reports on real estate market trends and local conditions.
• Monitor current and future vacancies, identify apartments that are slow to lease, and recommend responses to the Property Manager.
• Inspect vacant apartments to ensure they are ready for prospective residents.
• Maintain current resident files and accurately prepare or assist with applications, lease agreements, addenda, employment and credit checks, and move-in packets.
• Collect security deposits, rent, and other funds associated with resident moves, and communicate unit lease-status charges to the Maintenance Department.
• Complete service requests and communicate them to the Maintenance Department.
• Work with the Property Manager to maintain acceptable curb appeal and property appearance, and maintain open communication with the Property Manager and Maintenance Director or Supervisor.
• Conduct resident follow-up to support positive resident relations and assist with resident retention and renewal programs.
• Attend and help coordinate resident relations activities, including newsletters and parties.
• Attend training seminars as requested and participate in the local business community to build rapport.
• Accompany vendors or contractors to resident apartments as needed.
• Transport residents or prospective residents by motorized vehicle around property grounds and run errands as necessary.
• Make recommendations to management regarding community operational improvements.
• Represent the company professionally and perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED