Leasing Consultant

BH Management Services, LLC•Charlotte, NC

33d•$19 - $23

About The Position

The Leasing Consultant responds to inquiries and leads from prospective clients to identify potential renters, market and lease apartments, and renew leases in accordance with company standards and Fair Housing guidelines. The role provides excellent customer service and represents BH Management professionally and courteously, with a strong commitment to the needs of internal and external customers. Under the direction of the Community Manager, the Leasing Consultant supports the property’s daily marketing, administrative, and financial operations. The role involves maintaining knowledge of the community and local competitors, processing applications and lease paperwork, preparing for and conducting prospect tours, inspecting apartments, using online leasing programs and property management software, and supporting resident and community communications and inspections.

Requirements

Previous experience in a customer-facing or customer service role.
Demonstrated sales and closing skills.
Excellent organizational and communication skills.
Ability to work with a diverse group of people.
Where required by law, hold a state leasing license or be able to obtain the required license(s) within the timeframe required by law.

Responsibilities

Support the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
Maintain a strong understanding of the community, local competitors’ specials, and floor plans, along with working knowledge of leasing units and documents under company standards and Fair Housing guidelines.
Process lease application paperwork for Community Manager approval and prepare new lease contracts.
Inspect target and show units in preparation for greeting and touring prospects, including vacant or model units and common or amenity areas.
Inspect pre-leased apartments before move-in and promptly communicate concerns to the Service Manager or Community Manager.
Understand, use, and promote third-party online leasing programs appropriately.
Log prospect information and notifications accurately and promptly in property management software.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Stay informed about promotion and leasing incentives.
Help complete Move Out Vacant Inspection Checklists accurately and by company deadlines.
Post notices to vacate and other community communications, if applicable.
Assist with daily community inspections to ensure community policies are followed and address issues when applicable.
Perform other duties as assigned.