Leasing Consultant

David S Brown Enterprises•Owings Mills, MD

29d•$19 - $21

About The Position

The Leasing Consultant supports residential or commercial property leasing operations by attracting and securing qualified tenants, managing tenant relations and lease agreements, and providing a seamless leasing experience. The role includes marketing properties, conducting tours, processing applications and leases, communicating with prospective and current tenants, and maintaining compliance with applicable laws and company policies. The position contributes to occupancy, tenant retention, the financial performance of the property, and the reputation of the property management team through customer service and operational efficiency. The Leasing Consultant also performs administrative duties, maintains resident files and leasing records, supports resident activities and community outreach, and coordinates with the Property Manager and other staff. Weekend work is required, and periodic schedule flexibility may be needed to ensure adequate staffing in the leasing office. The role is expected to achieve a score of 85% or higher on all shops.

Requirements

High school diploma or equivalent.
Proven experience in leasing, sales, or customer service; real estate or property management experience is preferred.
Strong knowledge of leasing procedures and relevant legal requirements.
Excellent communication and interpersonal skills.
Proficiency with property management software and basic computer applications.
Valid driver's license and dependable vehicle.
Ability to operate office equipment such as a fax machine, copier, and printer.
Ability to perform basic arithmetic using whole numbers, fractions, decimals, and percentages.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to read and understand simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability and willingness to work weekends.
Ability to adjust work schedule periodically when needed to ensure adequate staffing.

Nice To Haves

Positive, can-do attitude, professionalism, and enthusiasm.
Customer-centered approach.
Strong demonstration and closing skills.
Thorough organizational and administrative abilities.
Dependability, teamwork, and organization.
Commission opportunities and discretionary performance bonuses are noted as role-dependent perks.

Responsibilities

Answer phones, greet visitors, schedule appointments, and direct inquiries to the appropriate staff member.
Introduce themselves and nearby team members to visitors.
Complete a survey or welcome card for each prospect.
Handle rental inquiries and conduct property tours.
Follow up with prospects through thank-you cards, phone calls, and requested or needed information.
Enter applications and leases into the computer system.
Follow up with residents about service quality and promptness, and relay feedback to the Property Manager.
Receive resident service requests and record them in the appropriate record book.
Respond promptly to internet inquiries.
Help prepare the monthly newsletter by writing and typing articles.
Prepare and maintain resident files.
Record traffic and rental activity promptly and accurately.
Participate in resident activities, open houses, and other community-promoting events.
Complete and update move-in, move-out, and rental packets.
Perform administrative duties, including logging rent, filing, typing, mailing, ordering supplies, and making resident termination calls.
Conduct monthly market surveys and shop competing properties.
Follow Fair Housing regulations.
Complete necessary application paperwork efficiently and on time.
Process applications within 48 hours, obtain Property Manager approval, and notify applicants of results.
Prepare lease packages.
Complete move-in packages, test keys, and inspect apartments before move-in.
Conduct new resident orientations.
Participate in revenue collections.
Implement and participate in social functions and resident appreciation days.
Participate in community outreach activities.
Perform other duties as requested by the Property Manager.
Work weekends and periodically adjust the work schedule as determined by regional management to ensure adequate leasing-office staffing.
Achieve a score of 85% or higher on all shops.

Benefits

10 or more days of paid vacation.
Paid sick leave.
Paid day off for the employee's birthday.
Nine paid company holidays.
401(k) retirement plan with a 50% company match up to 8%.
Medical, dental, and vision insurance with employer contributions.
15% apartment rental discount for eligible employees.
Tuition reimbursement for undergraduate and graduate courses, certifications, and seminars.
Employer-paid term life and AD&D insurance.
Employer-paid short-term disability.
Wellness program and gym membership.
Commission opportunities for eligible roles.
Discretionary performance bonuses.