Leasing Consultant - The Belmont - Grand Prairie, TX

Valiant Residential, LLC•Grand Prairie, TX

About The Position

Valiant Residential is seeking a Leasing Consultant for The Belmont in Grand Prairie, Texas. The role handles leasing, resident retention, and occupancy activities while promoting resident satisfaction and creating a positive customer-service experience for visitors, prospective residents, and current residents. The Leasing Consultant works with the community management team to process applications and leases, maintain accurate records, support renewals, and implement community policies.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations described in the employee handbook.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents and qualify their needs using questions and completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and collect deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and immediately deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review materials with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help diffuse issues to avoid escalation.