Leasing Consultant

The Scion Group•College Station, TX

4d•Onsite

About The Position

The Scion Group is hiring an Experience Team Member (ETM) to support student living communities by delivering exceptional customer experiences and building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. It requires strong interpersonal and problem-solving skills and a strong work ethic. The position is based at the assigned property and includes daytime business hours as well as an after-hours on-call rotation. The ETM must be available to work during summer, holidays, and Turn periods. The employer is unable to sponsor visas and considers candidates eligible to work in the United States.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize customer interactions and communication, and provide tours of the community and amenities.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping related to opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.