Leasing Consultant

Avenue5 Residential, LLC • San Antonio, TX

19d

About The Position

The Leasing Consultant coordinates activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role involves interacting directly with prospective and current residents to support occupancy, resident retention, and client satisfaction, while delivering excellent customer service and promoting a quality living experience.

The consultant handles leasing traffic and documentation, follows up with prospects, maintains records and resident files, prepares apartments for move-ins, supports resident relations, and assists with property operations and clerical tasks. The role also requires compliance with company policies, safety rules, and applicable laws.

Requirements

• High school diploma required.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Listen to residents and prospects, understand their needs, and respond with empathy and respect.
• Provide excellent customer service and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process lease renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate records of traffic activity in the computer system and follow up with prospects by phone, mail, or email.
• Convert phone inquiries into scheduled property tours.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during tenancy by ensuring requests receive prompt and accurate responses.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with resident work order requests and follow up to ensure timely completion.
• Provide clerical support as needed, including answering calls, filing, and processing property invoices.
• May assist with planning and implementing resident activities to increase retention.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and a birthday holiday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED