Leasing Associate - The Ayer

Holland Partner Group•Seattle, WA

5d•Onsite

About The Position

Holland Partner Group is seeking a proactive, detail-oriented team player to join the property management team at The Ayer, an established community in Seattle, Washington. The Leasing Associate leases apartment homes to prospective residents, encourages renewals, and provides excellent customer service in accordance with the company’s Core Values. The salary range is $21.30–$24.00 per hour, with potential bonuses and additional incentive opportunities. The position serves as a first point of contact for the property and supports the leasing process from tours and lead follow-up through applications, lease files, and move-in coordination. It also helps maintain resident relationships, accurate property and leasing records, and effective communication among residents, Sales, and Maintenance teams. The role participates in marketing, community activities, reputation management, and efforts to increase property income, retention, and renewals. A high school diploma or equivalent is required; a college degree or related coursework is preferred. One to two years of customer service and/or sales experience is required, with retail experience preferred. The role requires knowledge of Landlord Tenant and Fair Housing Laws, strong communication and organizational skills, customer-service abilities, and proficiency with Microsoft Word, Excel, and Outlook. Yardi experience is preferred. The position may require a real estate broker or salesperson license registered to Holland Residential, LLC’s broker of record, and successful completion of the Sales Certification process. The position requires availability to work any day of the week, throughout the year, and to work scheduled hours plus other hours necessary to complete the job. Physical requirements include lifting or moving up to 20 pounds and having the hearing and vision needed to observe and detect signs of emergencies. Fluency in English, verbally and non-verbally, is required.

Requirements

High school diploma or equivalent.
One to two years of customer service and/or sales experience.
Thorough knowledge of Landlord Tenant and Fair Housing Laws.
Excellent communication and organizational skills.
Ability to work in a mobile leasing environment.
Skill with Microsoft Word, Excel, and Outlook.
Basic office organizational skills.
Ability to understand and clearly explain legal and lease documents.
Ability to work well with people and develop positive rapport.
Strong diplomacy skills and verbal and written communication skills.
Ability to accurately perform basic to intermediate mathematical functions.
Independent decision-making ability within set parameters.
Ability to prioritize and accurately perform multiple tasks concurrently.
Strong customer service orientation.
Ability to work any of the seven days of the week, 52 weeks of the year, and to work scheduled hours plus additional hours necessary to complete the job.
Successful completion of the Sales Certification process.
Ability to lift or move up to 20 pounds.
Hearing and visual ability to observe and detect signs of emergency situations.
Fluency in English, verbally and non-verbally.

Nice To Haves

A college degree or related coursework.
Retail experience.
Yardi software experience.
A real estate broker or salesperson license registered to Holland Residential, LLC’s broker of record may be required.

Responsibilities

Serve as the property's first point of contact and provide an exceptional customer experience.
Lease apartment homes and follow the Point of Sale Process, including tours, lead follow-up, applications, lease files, and move-in coordination, in compliance with applicable laws and company procedures.
Serve as a liaison between residents and management, communicate effectively, and document and follow up on resident concerns.
Maintain accurate knowledge of lease documents, the community, amenities, vacant units, models, and common areas.
Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales of other income opportunities through the Point of Sale Renewal program.
Collect security deposits, rents, and other leasing-related funds, and document transactions in the community management software.
Maintain accurate records of leasing activity, including calls, guest visits, new leases, and renewals, and enter activity into property management software daily.
Communicate with Sales and Maintenance teams about unit status and work orders.
Promote positive online reviews in support of reputation management goals.
Maintain confidentiality of sensitive documents and information.
Regularly inspect the customer journey path, including online advertising, for accurate information and property cleanliness.
Participate in market surveys, quarterly competitive market assessments, and outreach marketing activities.
Organize, attend, and monitor community recreational and social activities.
Maintain positive relationships with Sales and Maintenance staff to support customer service, teamwork, and accountability.
Represent the community and Holland Partner Group professionally and conform to company apparel standards.
Perform other assigned duties and assist the overall team effort.

Benefits

Medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Long-term disability income replacement.
401(k) retirement savings plan with employer match.
Supplemental accident, hospital indemnity, critical illness, and short-term disability benefits.
Commuter FSA.
Employee Assistance Program (EAP).
Tuition reimbursement.
Paid Time Off (PTO) and state-mandated paid sick leave.
Paid holidays.
Volunteer Time Off (VTO).
Sabbatical after every five years of service.
Profit share programs.
Housing discounts may be available, subject to property, ownership approval, and unit availability.