Leasing and Placements Manager
About The Position
The Leasing & Placement Manager coordinates and supervises the leasing department to help achieve maximum occupancy and revenue. The role oversees leasing operations, ensures compliance with Fair Housing laws, develops leasing and resident-retention procedures, manages the LAMS system for accuracy, and implements follow-up processes. The manager trains and supports leasing staff in lead generation, appointments, tours, show-room upkeep, and sales follow-up, while promoting a favorable image of the community and coordinating advertising and marketing activities. The position also oversees market surveys, summer leasing and occupancy efforts, room assignments, move-in and move-out paperwork, lease processing, reports, outstanding rent and deposit collection, and accounts receivable issues. After-hours duties may be needed for student functions and public-relations events. The role involves driving for company business, either in a company vehicle or, for more than 50% of work duties, a personal or rental vehicle. Some activities may be recorded for quality control or training, and compliance with the recording policy is a condition of employment.
Requirements
- High school diploma or GED.
- One to three years of leasing and sales experience, or an equivalent combination of education and experience.
- Technical and analytical capacity.
- Ethical conduct.
- Time-management and organizational skills.
- Attention to detail.
- Communication proficiency and excellent oral and written communication skills.
- Proficiency with Microsoft Office applications and property management software.
- Business math proficiency, including calculating discounts, interest, commissions, proportions, and percentages and applying basic math and algebra.
- Ability to address inquiries or complaints from residents, prospective tenants, parents, university or community officials, and management.
- Professionalism and excellent interpersonal skills.
- Ability to read, analyze, and interpret business and financial reports and legal documents.
- Ability to write business correspondence and proposals in the prescribed company style and format.
- Ability to define and solve problems, collect and analyze data, establish facts, and draw valid conclusions.
- Ability to work with several abstract and concrete variables.
- Current, valid in-state driver's license in good standing and a driving record meeting company standards.
- Ability to pass a drug screen, background screen, and motor vehicle record check if required for the position.
Nice To Haves
- Bachelor's degree.
- Prior experience in the student housing industry.
Responsibilities
- Oversee department accountabilities and ensure they are completed in a timely and efficient manner.
- Ensure compliance with government Fair Housing laws.
- Develop procedures for effectively leasing units.
- Develop and implement procedures and policies to retain residents while maintaining revenue.
- Manage the LAMS system to ensure accuracy and implement follow-up procedures.
- Assist, train, and develop leasing staff in appointments, lead generation, tours, show-room maintenance, closing sales, and follow-up.
- Promote a favorable image of the community to support property objectives and public recognition.
- Coordinate advertisements, including periodicals, direct mail, follow-up letters, telemarketing campaigns, and in-house programs.
- Ensure regular completion of market surveys, including university and local market conditions.
- Coordinate activities needed to maximize summer revenue, including leasing all available space and working with other departments.
- Perform after-hours duties as needed, such as attending student functions and public-relations events.
- Oversee room assignments and minimize changes.
- Ensure leasing staff prioritize customer needs, requests, and follow-up.
- Gather or compile information for required reports.
- Ensure paperwork for move-ins, check-outs, peak periods, and lease generation is completed and processed promptly.
- Oversee and assist with corporate projects as requested.
- Maximize revenue and occupancy.
- Supervise and ensure collection of outstanding rents, security deposits, and other income.
- Address accounts receivable payment issues.
- Drive for company business using a company vehicle or, as specified, a personal or rental vehicle.
Benefits
- Paid time off.
- Medical insurance.
- Dental insurance.
- Life insurance.
- Disability insurance.
- HSA/FSA accounts.
- Retirement benefits.
- Rewards programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
