Leasing Ambassador (Build to Rent) (Part Time)

Brookfield Properties•Cincinnati, OH

6d•Onsite

About The Position

The Leasing Ambassador – Build-to-Rent (BTR) delivers an exceptional prospective resident experience while supporting daily leasing operations at assigned Build-to-Rent communities. The role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that contribute to occupancy and resident satisfaction goals. It also supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and meet company presentation standards. Success in the role requires strong customer service, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Leasing Ambassador works with Community Managers, onsite operations and maintenance teams, centralized departments, prospects, residents, and vendors. Duties include using property management and CRM systems, maintaining accurate leasing records, supporting marketing and resident engagement, following Fair Housing requirements and company procedures, and contributing to leasing targets and customer satisfaction. Performance may be evaluated on leasing goals, prospect follow-up and conversion, satisfaction scores, documentation accuracy, tour readiness, compliance, and communication.

Requirements

At least 1 year of experience in real estate, leasing, sales, property management, or customer service.
Strong customer service and interpersonal communication skills.
Excellent written and verbal communication abilities.
Strong organizational and time management skills.
Ability to multitask and manage priorities in a fast-paced environment.
Detail-oriented with strong problem-solving abilities.
Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to thrive in high-volume, customer-facing environments.

Nice To Haves

Associate degree preferred; equivalent work experience may be considered in lieu of a degree.
Experience in Build-to-Rent or multifamily leasing environments.
Working knowledge of CRM and property management systems.
Knowledge of Fair Housing regulations and leasing best practices.
Experience in Build-to-Rent (BTR), multifamily, or residential leasing operations.
Working knowledge of QuickBase, MRI, CMS, and Birdeye Reputation Management platforms.
Experience with resident engagement and customer relationship management tools.
Familiarity with leasing performance metrics and occupancy goals.
Prior experience supporting lease-up or new community operations.

Responsibilities

Welcome prospective residents and provide professional community and home tours.
Respond promptly and professionally to leasing inquiries by phone, email, and in person.
Provide accurate information about community features, pricing, availability, leasing terms, and application processes.
Prepare and maintain model homes, amenity areas, and community spaces for daily leasing activities.
Assist prospective residents with the leasing process, follow-up communication, and application support.
Maintain knowledge of community offerings, leasing procedures, and company policies.
Use property management and CRM systems to track prospect activity, leasing traffic, and resident communications.
Maintain accurate prospect, applicant, and leasing records, reports, materials, and operational documentation.
Support leasing and marketing initiatives, community events, outreach efforts, and resident engagement activities.
Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins.
Comply with Fair Housing regulations, applicable real estate laws, company leasing policies, operational procedures, and documentation standards.
Protect resident and applicant confidentiality and complete leasing documentation and communications accurately and on time.
Escalate resident or prospect concerns to leadership as appropriate.
Support occupancy, leasing, lease conversion, community stabilization, customer satisfaction, reputation management, and monthly performance goals.
Collaborate with Community Managers, onsite teams, centralized departments, prospects, residents, vendors, and internal team members.
Promote a positive, customer-focused environment aligned with company values and service standards.
Serve as an onsite leasing representative for assigned Build-to-Rent communities.
Assist with special projects, leasing events, operational initiatives, and other duties as assigned.