Leasing Ambassador (Build to Rent) (Part Time)

Brookfield Properties•Charleston, SC

5d•Onsite

About The Position

The Leasing Ambassador – Build-to-Rent (BTR) delivers an exceptional prospective resident experience while supporting daily leasing operations at assigned Build-to-Rent communities. The role serves as a community representative by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that advance occupancy and resident satisfaction goals. It also supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and meet company presentation standards. Success requires strong customer service, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The position works with Community Managers, onsite teams, and centralized departments; maintains leasing and prospect records; supports marketing initiatives and community events; and follows Fair Housing regulations, applicable real estate laws, and company policies. Performance may be evaluated against monthly leasing goals, prospect conversion and responsiveness, satisfaction scores, documentation accuracy and timeliness, community readiness, compliance, and customer service.

Requirements

At least 1 year of experience in real estate, leasing, sales, property management, or customer service.
Associate degree preferred; equivalent work experience may be considered in lieu of a degree.
Strong customer service and interpersonal communication skills.
Excellent written and verbal communication abilities.
Strong organizational and time-management skills.
Ability to multitask and manage priorities in a fast-paced environment.
Detail-oriented with strong problem-solving abilities.
Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to thrive in high-volume, customer-facing environments.

Nice To Haves

Experience in Build-to-Rent or multifamily leasing environments.
Working knowledge of CRM and property management systems.
Knowledge of Fair Housing regulations and leasing best practices.
Experience in Build-to-Rent, multifamily, or residential leasing operations.
Working knowledge of QuickBase, MRI, CMS, and Birdeye Reputation Management platforms.
Experience with resident engagement and customer relationship management tools.
Familiarity with leasing performance metrics and occupancy goals.
Prior experience supporting lease-up or new community operations.

Responsibilities

Welcome prospective residents and provide professional tours of communities and homes.
Respond promptly and professionally to leasing inquiries by phone, email, and in person.
Provide accurate information about community features, pricing, availability, leasing terms, and application processes.
Prepare and maintain model homes, amenity areas, and community spaces for leasing activities.
Support prospective residents through the leasing process, including follow-up and application assistance.
Maintain knowledge of community offerings, leasing procedures, and company policies.
Use property management and CRM systems to track prospect activity, leasing traffic, and resident communications.
Maintain accurate prospect, applicant, leasing, and operational records and documentation.
Support leasing and marketing initiatives designed to drive occupancy and resident engagement.
Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins.
Support community events, outreach, and resident engagement activities as needed.
Ensure compliance with Fair Housing regulations, applicable real estate laws, and company procedures.
Protect the confidentiality of resident and applicant information and escalate concerns to leadership when appropriate.
Support occupancy, leasing, lease conversion, customer satisfaction, and community stabilization goals.
Collaborate with Community Managers, onsite teams, centralized departments, prospects, residents, vendors, and internal team members.
Represent assigned Build-to-Rent communities onsite and assist with special projects and other assigned duties.