Leasing Agent
About The Position
The Leasing Agent supports the community’s leasing and marketing efforts while providing a positive experience for prospective and current residents. The role generates prospective resident traffic, conducts property tours, converts leads into leases, assists with resident retention, and supports occupancy goals and daily property operations. The Leasing Agent is also responsible for conducting leasing activities in compliance with Fair Housing regulations and company policies. The position is located at Village at Lionsgate in Overland Park, Kansas, and reports to the Property Manager. Compensation is $18.00 per hour. Qualified candidates are subject to drug testing and a criminal background check. The employer states that it is an equal opportunity employer.
Requirements
- At least 1 year of customer service, sales, or leasing experience.
- Strong interpersonal and communication skills.
- Ability to build rapport with prospects and residents.
- Basic computer proficiency and ability to learn property management software.
- Strong organizational skills and attention to detail.
Nice To Haves
- Previous multifamily leasing experience.
- Familiarity with property management software such as OneSite, Yardi, or similar.
- Experience in sales, hospitality, or customer-focused roles.
- Knowledge of Fair Housing guidelines.
Responsibilities
- Conduct property tours and present apartment homes, amenities, and community features to prospective residents.
- Follow up with prospects by phone, email, and other communication channels to convert leads into leases.
- Maintain knowledge of floor plans, pricing, availability, and community policies.
- Assist with lease preparation, renewals, and move-in coordination.
- Achieve leasing goals and support occupancy and revenue objectives.
- Provide customer service to prospects, residents, and guests; respond promptly and professionally to inquiries, concerns, and service requests.
- Support resident retention through positive relationships and renewal efforts.
- Assist with resident events and community engagement initiatives.
- Respond to online, phone, and walk-in inquiries and maintain guest card documentation and lead tracking in the property management system.
- Support marketing initiatives, including outreach, social media, and local partnerships.
- Maintain model units, leasing offices, and tour routes to company presentation standards.
- Assist with daily leasing office operations, including answering phones, managing appointments, and administrative tasks.
- Maintain accurate resident and prospect records in property management systems.
- Support move-in and move-out processes, including documentation and file compliance.
- Collaborate with the Property Manager and team to support smooth property operations.
- Ensure leasing activities comply with Fair Housing laws and company policies.
- Maintain complete lease documentation and resident files.
- Follow procedures for application processing, screening, and approvals.
- Handle resident information confidentially and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
