Leasing Agent

Advanced Management Group • Las Vegas, NV

7d

About The Position

The Leasing Agent markets the community, helps maintain high occupancy, and serves as a professional first point of contact for prospective residents. The role guides prospective residents through the move-in process, from initial phone or email contact and property tours through applications, resident screening, and move-in. The Leasing Agent is responsible for providing a high level of customer service to future and current residents.

The position requires extensive walking and stair climbing, repeated daily. It has no supervisory responsibilities. Duties include the responsibilities listed below and other duties as assigned.

Requirements

• At least one year of experience in a customer service, sales, or retail position.
• Superior customer service skills, including the ability to manage difficult customers or situations.
• Professional verbal and written communication skills.
• Strong closing techniques.
• Attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities as necessary.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Ability to perform extensive walking and stair climbing repeatedly on a daily basis.

Nice To Haves

• Previous leasing experience.
• Experience using Onesite or other related property management accounting software.

Responsibilities

• Manage all aspects of the leasing process, including incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork.
• Complete guest cards and enter traffic daily.
• Respond to phone and email inquiries, provide leasing information, schedule appointments, create and follow up on maintenance requests, and resolve resident complaints.
• Greet prospective residents, assess their needs, tour apartments, and collect deposits and rent payments.
• Process rental applications, prepare and review lease agreements and renewals, and accurately answer questions about the community.
• Maintain courteous communications and follow-up correspondence with residents, applicants, prospective residents, and representatives of other companies.
• Shop competitor properties and complete required market surveys.
• Complete marketing and advertising activities as directed by the property manager.
• Review social media websites and support online reputation management.
• Assist with resident retention through the renewal program and participation in community events.
• Adhere to Fair Housing Policy, ADA, and Advanced Management Group Injury and Illness Prevention Policy.
• Respond to prospective resident internet inquiries three times daily.
• Suggest ideas for renewal and resident-retention programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed