Experienced Leasing Agent – Are You a Leasing Superstar?

Celtic Property Management LLC • Phoenix, AZ

68d

About The Position

The Reserve at Thunderbird in Phoenix, Arizona, is seeking an experienced, energetic, sales-driven Leasing Agent to manage the prospect experience from initial inquiry through application and move-in. This is not an entry-level or training position. The role requires a leasing professional who can market the community, generate traffic, build relationships, convert prospects into residents, and close leases.

The Leasing Agent works directly with prospects and residents, supports resident retention and community events, maintains prospect and resident records in Yardi, and collaborates with the Community Manager and Assistant Manager to achieve occupancy and leasing goals. The position calls for a polished, organized, accountable, and customer-focused professional who can manage multiple prospects and applications while maintaining a welcoming leasing-office environment.

Requirements

• Previous multifamily or apartment leasing experience is required.
• Solid understanding of the complete apartment application and leasing process.
• Proven ability to generate leads, conduct tours, follow up, and close leases.
• Strong sales and marketing instincts, including willingness to seek prospects outside the office.
• Excellent customer-service and relationship-building skills.
• Strong telephone, email, and in-person communication skills.
• Professional, polished, and confident presentation appropriate for a customer-facing leasing environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple prospects and applications simultaneously.
• Dependability, initiative, and a strong sense of accountability.
• Ability to work independently while contributing to the property's overall goals.

Nice To Haves

• Hands-on experience with Yardi.

Responsibilities

• Proactively market the property and generate new prospects.
• Conduct outreach marketing and build relationships with local businesses and community partners.
• Respond promptly and professionally to internet, telephone, and walk-in leads.
• Follow up consistently with prospects and convert leads into appointments.
• Conduct engaging and professional property and apartment tours.
• Sell the community and close leases.
• Process rental applications accurately and efficiently.
• Maintain prospect and resident information in Yardi.
• Handle leasing paperwork, application processing, screening, and move-in procedures.
• Follow up on outstanding documentation and keep applications moving.
• Provide excellent customer service to prospects and current residents.
• Assist with resident retention and community events.
• Maintain a professional, polished, and welcoming leasing-office environment.
• Work with the Community Manager and Assistant Manager to meet occupancy and leasing goals.

Benefits

• Competitive hourly compensation based on experience.
• Quarterly bonus opportunity based on property performance.
• 120 hours of accrued PTO.
• 11 paid company holidays.
• Comprehensive medical, dental, and vision benefits.
• Company-paid Group Term Life Insurance.
• Company-paid Accidental Death & Dismemberment (AD&D) Insurance.
• Professional development and advancement opportunities within Celtic Property Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed