Leasing Agent- Altura

Cornerstone Residential•Petaluma, CA

About The Position

Cornerstone Residential is a property management company managing more than 23,000 housing units across 229 communities in the western and mid-United States. The company focuses on exceptional service, property value, and resident and employee satisfaction. The Leasing Agent welcomes prospective residents, assists with property tours, provides accurate information about apartment homes, processes rental applications, secures lease agreements from qualified applicants, and assists with lease renewals. The role follows Fair Housing Laws and company policies while supporting client expectations and property financial objectives. This is a full-time, hourly, non-exempt position scheduled Tuesday through Saturday, 9 a.m. to 6 p.m. Compensation is $19–$22 per hour, with eligibility for monthly commissions.

Requirements

At least one year of experience in a similar role; residential property management experience is preferred.
At least one year of customer service and sales experience.
High school diploma or equivalency certificate.
Valid driver's license, good driving record, and current motor vehicle insurance meeting state requirements.
Proficiency in speaking, reading, and writing English.
Strong computer skills, including MS Office, Google Apps, property-management software, email, internet, and social media.
Must pass a background and drug screening.

Nice To Haves

HUD/LIHTC experience.
Residential property management experience; experience in hospitality, retail, sales, or customer service will also be considered.

Responsibilities

Carry out the owner's objectives in the daily operations of the apartment community.
Communicate professionally and effectively with applicants, residents, vendors, clients, and guests.
Help maintain occupancy levels and use professional leasing techniques.
Assist with monthly market surveys and analysis, advertising, and marketing strategies.
Meet company expectations for converting phone and walk-in traffic, and keep online marketing sources updated daily.
Promote positive resident-management relations and resident retention.
Prioritize customer requests and follow up; assist with resident retention programs.
Help ensure residents' safety, comfort, and privacy, and consistently complete move-in orientations.
Maintain accurate, organized, current, and confidential resident files, leases, documents, and reporting systems.
Assist with periodic reporting as requested.
Follow risk-management procedures, including timely reporting of injuries, illnesses, and property damage.
Help residents report maintenance needs, document facility needs, monitor the physical property, and follow up on maintenance requests.
Perform other duties as assigned.