Leasing Agent- Altura

Cornerstone Residential•Petaluma, CA

4d•$19 - $22

About The Position

Cornerstone Residential is a property management company managing more than 23,000 housing units across 229 communities in the western and mid-United States. The company focuses on exceptional service, resident and employee satisfaction, and maximizing property value and revenue for its partners. The Leasing Agent welcomes prospective residents, conducts property tours, provides accurate information about apartment homes, processes rental applications, secures lease agreements from qualified applicants, and assists with lease renewals. The role carries out duties in accordance with Fair Housing Laws and company policy and supports client expectations, financial operating budgets, and management agreements. This is a full-time, hourly, non-exempt position scheduled Tuesday through Saturday, 9 a.m. to 6 p.m. Compensation is $19–$22 per hour, with eligibility for monthly commissions.

Requirements

At least 1 year of experience in a similar role; residential property management experience is preferred.
At least 1 year of customer service and sales experience.
High school diploma or equivalency certificate.
Valid driver's license, good driving record, and current motor vehicle insurance meeting state requirements.
Proficiency in speaking, reading, and writing English.
Strong computer skills, including MS Office, Google Apps, property-management software, email, internet, and social media.
Ability to pass a background and drug screening.

Nice To Haves

HUD/LIHTC experience.
Residential property management experience.

Responsibilities

Carry out the Owner's philosophies and wishes in daily community operations and help ensure Cornerstone meets client objectives and expectations.
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests.
Maintain occupancy levels in accordance with owner and budget expectations and use professional leasing techniques.
Assist with monthly market surveys and analysis, advertising and marketing strategies, and keeping online marketing sources updated daily.
Meet closing-ratio expectations for phone and walk-in traffic in accordance with company policy.
Promote positive resident and management relations, prioritize customer needs and follow-up, and assist with resident retention programs.
Help ensure the safety, comfort, and privacy of residents and complete move-in orientations consistently.
Maintain resident files, forms, leases, and documents according to company procedures, preserving file integrity and confidentiality.
Keep documents and reporting systems maintained, updated, and organized; assist with periodic reporting as requested.
Follow risk-management procedures, including timely reporting of injuries, illnesses, and property damage.
Assist residents with reporting maintenance needs, document facility and maintenance needs, and help ensure timely completion.
Monitor the physical asset, identify concerns, notify the immediate supervisor, and follow up on maintenance requests.