Leasing Agent

Resident Services•Madison, WI

About The Position

The Leasing Agent provides customer service to current residents and serves as a primary point of contact for prospective residents. The role includes conducting property tours, following up on leads, processing rental applications and documents, maintaining resident and property files, and responding promptly to inquiries. The Leasing Agent also helps with move-out inspections, property turnover, routine property inspections, and reporting maintenance needs. The position requires compliance with fair housing laws and participation in resident events, including some activities outside regular office hours.

Requirements

Positive, team-oriented attitude.
Strong verbal and written communication skills.
Organized and detail-oriented.
Professional demeanor and appearance.
Willingness to mentor others and engage in ongoing learning.
Ability to multitask and follow directions effectively.
Adaptable and open to change in a dynamic environment.
Proficiency with MS Office, Outlook, and Excel.

Responsibilities

Provide exceptional customer service to existing residents and serve as a primary contact for prospective residents.
Conduct property tours and follow up on leads.
Process rental applications and complete required documents.
Maintain accurate resident and property files.
Respond promptly to phone calls, emails, and text inquiries.
Stay informed about local market conditions and property trends.
Participate in resident social events and activities after regular office hours.
Conduct move-out inspections and assist with the turnover process.
Inspect the property regularly, pick up litter, and report maintenance needs.
Perform additional duties as assigned by the manager or supervisor.
Comply with federal, state, and local fair housing laws.