Leasing Agent

STYL Residential•San Jose, CA

16d•Onsite

About The Position

STYL Residential is seeking a Leasing Agent for its Legacy Fountain Plaza community in San Jose, California. The role focuses on leasing apartments to prospective residents, delivering exceptional customer service, and representing the company’s brand. The Leasing Agent supports sales, resident satisfaction and retention, community reputation, marketing, and day-to-day leasing operations. STYL Residential is a vertically integrated, owner-operated multifamily real estate company with properties across the country. The company describes its communities as customer-focused and offers team members training, professional development, and career advancement opportunities.

Requirements

Bachelor’s degree is preferred.
Prior customer service or sales experience is preferred.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, is preferred.
A valid driver’s license and reliable transportation may be required based on specific property needs.
Highly motivated, outgoing self-starter who is excited to join a growing company.
Superior customer service skills and the ability to resolve issues professionally and communicate clearly.
Availability to work weekends and extended hours based on community needs.
Reliable and team-oriented approach.
Positive attitude and willingness to learn.
Outstanding verbal, written, and listening skills.
Excellent negotiation and problem-solving skills.
Efficient time management and ability to prioritize multiple projects.
Strong interpersonal skills.

Nice To Haves

Bachelor’s degree.
Prior customer service or sales experience.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

Oversee the sales process and provide prospective residents with an exceptional tour experience.
Proactively follow up with current and prospective renters and maintain a Customer Relationship Management database.
Build and maintain relationships with prospects and current residents to support retention and satisfaction.
Contribute to the community’s positive online reputation.
Partner with marketing to generate awareness and interest through social media.
Assist in planning and executing resident engagement events.
Keep tour paths, apartment homes, and amenity spaces clean and consistent with company standards.
Follow company standards for opening and closing procedures.
Maintain product and market knowledge, including shopping competitive properties and completing market surveys.
Complete lease applications and assist with verification of application information.
Use customer service skills to resolve issues professionally.
Complete weekly leasing reports accurately and on time.
Inspect apartment homes before residents move in to support a superior move-in experience.
Accept rent payments, security deposits, and other applicable fees.
Perform other job duties as required.