Leasing Agent - Pine+Minor Apartments

B-T Washington•Seattle, WA

11d

About The Position

The Leasing Agent at Pine+Minor Apartments is an entry point to a career in property management. The role engages prospective and current residents, develops customer service and sales skills, supports marketing, and contributes to the operations of multi-million-dollar assets. The agent is the public-facing representative of the organization and works to create positive experiences for residents, prospects, and the community. Responsibilities span marketing and leasing, resident relations, maintaining the physical property, and administrative support. The position is full-time, with a Tuesday–Saturday schedule from 9 a.m. to 6 p.m. (40 hours per week). Compensation is $23–$26 per hour, with eligibility for leasing and renewal bonuses.

Requirements

Ability to multitask and prioritize workload to meet deadlines.
Computer literacy and proficiency with productivity software, including MS Office, SharePoint, and Google Docs.
Detail-oriented, with strong organizational skills.
Exceptional communication and interpersonal relationship skills.
Experience working with the public in a retail or sales environment.
Friendly demeanor and a good sense of humor.

Nice To Haves

Prior leasing experience is preferred.

Responsibilities

Comply with Fair Housing Laws and Landlord-Tenant Laws.
Own the customer experience to support new leases, renewals, and resident, tenant, and prospect satisfaction.
Represent the property positively when leasing apartments and conducting tours.
Assist with marketing efforts, including implementation, sales and lead tracking, customer surveys, resident-retention follow-up, and market surveys.
Advertise available units through Craigslist and other media.
Meet leasing goals and track results; promote the properties’ social media channels.
Assist with lease-renewal strategy and attend leasing, marketing, and management meetings as required.
Position signage and marketing collateral strategically, including through neighborhood outreach.
Use leasing systems to organize processes and complete leasing steps, including unit walk-throughs, reviewing credit and application outcomes, and completing leasing documentation.
Build and maintain positive relationships with residents and the community.
Manage the package system so carriers and residents can deliver and receive parcels safely and efficiently.
Respond promptly to the needs of residents, tenants, and coworkers, and maintain professionalism with staff, residents, tenants, and vendors.
Communicate regularly with residents, coordinate resident events, and conduct resident satisfaction surveys.
Clean models, touch up vacant units, and prepare apartments for move-in.
Respond quickly and appropriately to emergencies; maintain a tidy and organized workspace, office, and leasing path; and learn applicable safety, quality-control, and emergency-response measures.
Maintain physical and digital resident, vendor, and project files.
Communicate effectively with residents, company employees, managers, and vendors, verbally and in writing.
Update leasing software with leads and tours, and guide residents through the move-in process.
Help track, prepare, and execute move-ins and move-outs.
Work on special projects as needed.