Leasing Agent

Flats•Chicago, IL

About The Position

FLATS® is a lifestyle-driven real estate company focused on urban apartment living, offering thoughtfully designed homes, modern technology, and community-oriented resident experiences. The Leasing Agent is the first point of contact for prospective residents and guides them from initial inquiry through move-in, providing an elevated, concierge-level experience. This fast-paced, sales-focused role builds relationships, closes leases, and helps ensure the community is fully leased.

Requirements

Strong sales, negotiation, and customer service skills.
Professional demeanor and excellent communication skills, both written and verbal.
Organized and detail-oriented, with the ability to manage multiple priorities.
Ability to sit, stand, and walk for extended periods.
Candidates without an active Illinois Residential Leasing Agent license must be eligible for a 120-day Residential Leasing Agent permit and obtain their license within 120 days of hire.
Obtaining and maintaining a valid license is a condition of employment.

Nice To Haves

Active Illinois Residential Leasing Agent license preferred.

Responsibilities

Greet and engage prospective residents professionally and enthusiastically.
Conduct tailored property tours highlighting apartment features, benefits, and lifestyle.
Follow up with leads by phone, email, and text to maximize conversions.
Negotiate lease terms, close leases, and meet or exceed monthly sales targets.
Provide warm, solutions-focused service to prospects and residents.
Anticipate resident needs and resolve concerns promptly to support satisfaction and retention.
Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.
Stay current on apartment availability, pricing, and promotions.
Coordinate move-in and move-out activities and ensure apartments are market-ready.
Maintain knowledge of the local rental market and competitor offerings.
Represent FLATS at community events, open houses, and other promotional activities as needed.
Keep model units clean and ready for prospective renters to view.
Plan and participate in resident events that foster community.
Implement marketing strategies and use digital tools, including social media, property websites, and listing platforms, to generate leads.
Perform other duties as assigned.