Leasing Agent

Capstone Careers•San Antonio, TX

12d

About The Position

The Leasing Agent performs sales and leasing activities to support the community’s revenue and occupancy goals. The role guides prospective residents through the leasing process, from initial qualification and apartment tours through application screening, lease preparation, and move-in. It also supports apartment readiness, community marketing, resident retention, and responsive customer service. The Leasing Agent monitors market and competitor conditions, implements community marketing plans, uses property management software to maintain leasing and resident information, and helps ensure the leasing office, tour areas, and show units meet presentation standards. The role also supports lease renewals and responds promptly to resident and client or owner concerns. Capstone Management offers competitive market pay plus commissions. Continued employment following an offer is contingent on satisfactory criminal history and drug screening results. The description states that weekends are required.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Attention to detail and a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time management skills.
Strong computer skills.
Availability to work weekends.
Satisfactory criminal history record check, subject to the employer’s stated screening policy.
Satisfactory drug screen test, subject to the employer’s stated screening policy.

Responsibilities

Greet and qualify prospects, conduct community tours and apartment showings, process applications, perform credit screening and criminal background checks, prepare leases and move-in packages, and support smooth move-ins and lease signings.
Inspect apartments before resident move-in, confirm they are move-in ready, and coordinate outstanding items with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to sustain occupancy, following established policies for concessions, specials, and other programs.
Design and carry out marketing activities to generate traffic, including resident referral and employer outreach programs, internet marketing, and community-specific marketing initiatives.
Use on-site property management software to track apartment availability and leasing activity and maintain prospect and resident information.
Inspect marketing corridors and tour routes, communicate maintenance and upkeep needs, maintain appealing show units, models, and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing decisions and satisfaction.
Support lease renewals by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client or owner concerns, resolve problems or document and route requests, and promote a positive image of the community and management company.