Leasing Agent

5305 Marquis Inc•Dallas, TX

12d•$18 - $20•Onsite

About The Position

The Leasing Agent assists the manager in coordinating people, activities, and resources to support successful property operations and helps ensure compliance with company policies, Fair Housing requirements, affordable housing program rules, and other applicable laws and regulations. The role supports leasing, resident relations, marketing, maintenance coordination, accounts receivable, vendor relations, and other core property-management processes. It requires professional interaction with residents, prospective residents, coworkers, vendors, contractors, and clients; maintaining accurate records and reports; and following through on resident concerns and operational needs. The position may require work at other properties, participation on the Property Emergency Team, special projects, travel for training or business meetings, and work outside normal hours, including weekends and holidays. The employee must be able to access all areas of the property, conduct property inspections and tours, and perform the physical activities described in the job posting. The work environment includes moderate noise and periodic outdoor exposure to potentially unpleasant or hazardous weather and landscape conditions.

Requirements

Knowledge of and 1 to 2 years of experience in multifamily property management; Project-Based Section 8 experience is preferred.
Strong skills in OneSite, EIV, and TRACS.
Ability to read, write, and communicate effectively, both verbally and in writing.
Mathematical skills.
Proficiency with company property-management software and Microsoft Office, including Word, Excel, and PowerPoint.
Basic knowledge of Fair Housing laws, OSHA requirements, EEOC laws, and local, city, and state ordinances.
Positive attitude and a solution-based, customer-focused mindset.
High legal and ethical standards, attention to detail, and pride in quality of work.
Professional in-person and telephone presence and etiquette.
Effective time-management and organizational skills, including the ability to work with little supervision and complete tasks and projects within deadlines.
Ability to work collaboratively and maintain effective, respectful relationships with employees, suppliers, and vendors.
Ability to maintain company and client confidentiality, including confidential employee medical information.
Flexibility to work at other properties as required by management.
Ability to work outside normal hours, including weekends and holidays.
Reliable transportation.
Ability to walk and access all interior and exterior areas of a property, including common areas and amenities; use hands; talk and hear; occasionally reach, stoop, kneel, or crouch; and push, pull, lift, carry, or maneuver up to 20 pounds independently.
Vision abilities including close, distance, and peripheral vision, depth perception, and focus adjustment; ability to view computer screens, mobile devices, and other electronic equipment for extended periods.
Ability to handle stressful, urgent, novel, and diverse work problems on a daily basis; emotional stability and personal maturity are important.

Nice To Haves

National Apartment Leasing Professional (NALP) certification.
Fair Housing training and LIHTC training.
Uniform Physical Condition Standards (UPCS) or REAC inspection experience or training.
Electronic Income Verification (EIV) system experience or training.
Knowledge of HUD Subsidy Programs.
Property-management, sales, marketing, and customer-service employment history sufficient to manage day-to-day operations.

Responsibilities

Welcome and show prospective residents the property using company leasing techniques and expectations.
Demonstrate leasing techniques to the leasing office team and communicate expectations.
Answer incoming calls professionally and direct or handle them appropriately.
Process program applications from waitlist through move-in and complete required application and recertification processes.
Ensure the office opens on schedule and that the office and model apartments are clean.
Host or attend community team meetings to communicate goals, progress, expectations, and actions needed to achieve objectives.
Assist staff with leasing, resident relations, marketing, maintenance, program requirements, accounts receivable, and vendor relations.
Submit reports accurately and on time and maintain required program records and logs.
Follow applicable employment laws, policies, procedures, affordable program regulations, and other federal, state, and local requirements.
Perform light housekeeping as necessary and walk and inspect the property as required.
Complete market surveys to support strategic planning and attend on-site safety meetings.
Identify existing and potential barriers to property objectives and share them with a supervisor.
Take a hands-on approach to necessary duties, address resident needs, follow resident problems through to satisfactory resolution, and communicate problems to a supervisor.
Maintain professional relationships with residents, associates, vendors, contractors, and clients; uphold honesty, confidentiality, and legal and ethical standards.
Maintain awareness of available training resources and comply with training requirements and policy changes.
Work with little supervision, manage time and tasks effectively, meet deadlines, and partner with the team to resolve issues and identify opportunities.
Assist with special projects or activities designated by the company, including due diligence, property acquisition or disposition, and company-sponsored committees or functions.
Serve as a member of the Property Emergency Team during events such as hazardous weather, fires, floods, or freezes.
Ensure time-clock punches are accurate and approve the timecard at the end of each pay period.
Travel within and outside the assigned geographical area for training, meetings, or other business needs.
Perform other related duties as assigned by management.