Leasing Agent - 5734

Guardian Real Estate Services•Hillsboro, OR

3d•Onsite

About The Position

Guardian Real Estate Services is hiring a full-time Leasing Agent for Wyndhaven, a 396-unit affordable (LIHTC) apartment community in Hillsboro, Oregon. The role conducts day-to-day leasing activities and maintains positive relationships with residents and prospective residents. The Leasing Agent helps ensure vacant units are clean, maintained, and ready to show; coordinates repairs and cleaning with the Community Manager and maintenance staff; leases in compliance with applicable government programs, Fair Housing requirements, and landlord-tenant laws; and completes required paperwork and reports on time. The schedule is 40 hours per week, Tuesday through Saturday. Compensation is $23.00–$25.00 per hour, depending on experience, with bonus potential. The role requires regular walking and stair climbing to show apartments and deliver notices. Guardian describes a collaborative workplace that encourages employees to develop their skills and offers training and opportunities for career growth.

Requirements

High school diploma or GED.
At least one year of experience in customer service, sales, or marketing, or a college degree in a related field.
Strong attention to detail and organizational skills.
Strong technology, internet, and general computer skills, with willingness to learn new programs.
Ability to speak, read, and write in English.
Ability to communicate effectively and promptly, verbally and in writing.
Ability to complete required company training within set deadlines and attend other required training.
Willingness and ability to walk and climb stairs regularly to show apartments and deliver notices.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Represent Guardian positively and professionally.
Support the Community Manager in meeting property management obligations.
Comply with applicable local, state, and federal laws, including Fair Housing, landlord-tenant, and OSHA requirements.
Greet prospective residents, show the property, answer questions, and explain community and apartment features in accordance with Fair Housing laws.
Record telephone and in-person visits, and file guest cards according to company procedures.
Inspect model and available market-ready units, communicate service needs, help coordinate repairs and maintenance, and keep the model unit show-ready.
Regularly inspect the property and vacant apartments.
Address questions about rent charges, leases, and tenant concerns.
Complete applications, secure deposits, update availability reports, process applications for approval, submit them to the Community Manager, and follow up with applicants.
Coordinate move-in dates, ensure units are ready, obtain required resident signatures, and orient new residents to the community.
Assist with renewals, distribute renewal notices, and follow up according to company and Fair Housing guidelines.
Administer leasing activities, including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, performing landlord obligations, and collecting and depositing rent payments.
Identify leasing prospects and respond to routine leasing inquiries.
Manage resident relations by sharing information, responding to questions and concerns, and communicating effectively in emergencies and difficult situations.
Protect confidential resident, property, owner, and company information.
Record work time accurately and follow timekeeping guidelines.
Build collaborative working relationships across departments and with coworkers.
Seek improvements to work processes and results to better meet resident needs, ownership goals, and company standards.
Perform other duties assigned by the Community Manager or Portfolio Manager.