Leasing Agent
About The Position
The Leasing Agent markets the community, supports high occupancy, and serves as a professional first impression for prospective residents. The role guides prospects through the move-in process, from initial phone or email contact and property tours through application screening and move-in. The Leasing Agent is responsible for providing a high level of customer service to prospective and current residents. The position involves extensive walking and stair climbing on a repeated daily basis. It has no supervisory responsibilities. The work schedule is 8 a.m. to 5 p.m., Tuesday through Saturday, with Sunday and Monday off.
Requirements
- At least one year of experience in a customer service, sales, or retail position.
- Superior customer service skills, including the ability to manage difficult customers or situations.
- Professional verbal and written communication skills.
- Strong closing techniques.
- Attention to detail, organizational, time-management, and problem-solving skills.
- Ability to manage conflicting priorities and adjust priorities as needed.
- Intermediate knowledge of Microsoft Outlook, Word, and Excel.
- Ability to perform extensive walking and stair climbing repeatedly on a daily basis.
Nice To Haves
- Previous leasing experience.
- Experience using Onesite or other related property-management accounting software.
Responsibilities
- Manage all aspects of leasing, including incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork.
- Complete guest cards and enter traffic daily.
- Respond to phone and email inquiries, provide leasing information, schedule appointments, create and follow up on maintenance requests, and resolve resident complaints.
- Greet prospective residents, assess their needs, tour apartments, and collect deposits and rent payments.
- Process rental applications, prepare and review lease agreements and renewals, and answer questions about the community accurately.
- Maintain courteous communication and follow-up correspondence with residents, applicants, prospective residents, and representatives of other companies.
- Shop competitor properties and complete required market surveys.
- Complete marketing and advertising activities as directed by the property manager.
- Review social media websites and manage the community’s online reputation.
- Support resident retention through renewal programs and active participation in community events.
- Follow Fair Housing Policy, ADA requirements, and the Advanced Management Group Injury and Illness Prevention Policy.
- Respond to prospective resident internet inquiries three times daily.
- Suggest ideas for renewal and resident-retention programs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
