Leasing Agent

CAPSTONE REAL ESTATE SERVICES, INC.•Leon Valley, TX

About The Position

The Leasing Agent performs sales and leasing activities to help achieve the apartment community’s revenue and occupancy goals. The role includes greeting and qualifying prospects, conducting tours, processing applications and screening checks, preparing lease and move-in materials, and supporting smooth move-ins and lease signings. The agent inspects apartments before move-in and coordinates outstanding readiness items with maintenance. The Leasing Agent monitors market and competitor conditions, develops and implements marketing plans, and follows community policies for concessions and occupancy programs. The role also promotes the community through outreach, referral programs, internet marketing, and other community-specific initiatives. The agent uses on-site property management software to track availability, leasing activity, and resident and prospect information. The position maintains the presentation of the community, leasing office, amenities, and model or show units; follows up with prospects and new residents; and supports lease renewals by preparing documents and contacting residents in advance. The agent responds courteously to resident and client/owner questions and concerns, acts promptly to resolve or route issues, and promotes a positive image of the community and management company. Offers are contingent on satisfactory criminal history and drug screening results.

Requirements

Two years of leasing experience in the multifamily industry.
Solid sales and customer service skills.
Ability to work well in a team environment.
Active listening skills and willingness to learn.
Ability to pay close attention to detail with a high degree of accuracy.
Strong written and verbal communication and interpersonal skills.
Good organizational and time management skills.
Strong computer skills.
Weekends required.
Satisfactory criminal history record check and drug screen results are conditions of continued employment after an offer is made and accepted.

Responsibilities

Perform sales and leasing activities to achieve community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screening checks, preparing lease and move-in materials, and facilitating move-ins and lease signings.
Inspect apartments before resident move-in and coordinate outstanding readiness items with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals.
Follow community policies concerning concessions, specials, and other occupancy programs.
Create and execute marketing activities, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track apartment availability and leasing activity and manage resident and prospect data.
Maintain show-quality standards by inspecting tour areas, communicating maintenance needs, merchandising show units and amenities, and preparing the leasing office for daily activities.
Follow up with prospects and new residents by email, notes, cards, calls, or other contacts to support leasing and renewal decisions.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, resolve issues where appropriate, and document or convey requests to the appropriate individuals.
Promote a positive image of the apartment community and management company.