Leasing Agent

Shelter Corporation•San Antonio, TX

20d•$16 - $19•Onsite

About The Position

Shelter Corporation is seeking an enthusiastic, organized, and service-focused Leasing Agent for Austin Pointe Apartments, a market-rate apartment community in San Antonio, Texas. The Leasing Agent helps prospective residents find a home while supporting leasing activity, occupancy goals, resident satisfaction, and community operations. The role guides prospects through the leasing process, from tours and follow-up through application and move-in, and helps foster positive relationships with current residents. The position includes conducting apartment tours; responding to inquiries and following up with prospects; processing applications and lease documents; coordinating move-ins, move-outs, and apartment readiness; supporting marketing and renewals; maintaining accurate records in Yardi, CRM, and other systems; and collaborating with property management and maintenance teams. The Leasing Agent also helps maintain a clean, welcoming, tour-ready community and follows Fair Housing requirements, company policies, and leasing procedures. This is a full-time position scheduled for 40 hours per week, with compensation of $16.00–$19.00 per hour. The role may require weekend work or adjusted schedules as operational needs require.

Requirements

High school diploma or equivalent required.
Strong sales, customer service, and interpersonal skills, including the ability to build rapport with prospective and current residents.
Excellent verbal and written communication skills, including the ability to present apartment homes and community features confidently.
Strong organizational and time-management skills, with the ability to manage multiple prospects, follow-up activities, and competing priorities.
Strong attention to detail and ability to process applications, prepare lease documents, and maintain accurate records using property management and CRM systems.
Ability to handle resident concerns and challenging conversations with professionalism and sound judgment.
Ability to work independently and collaborate effectively with property management, maintenance associates, and other team members.
Proficiency with Microsoft Office and ability to learn leasing, property management, and communication systems.
Willingness to learn new skills, participate in ongoing training, and continuously improve leasing and customer service performance.
Ability to regularly move throughout the community, including apartments, model units, common areas, offices, amenities, and outdoor areas.
Ability to conduct tours and inspections involving walking, standing, and navigating stairs as needed.
Ability to work in indoor and outdoor environments as responsibilities require.
Ability to use standard office equipment, computers, and property management technology.
Ability to work weekends or adjusted schedules as operational needs require.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous experience in leasing, sales, customer service, hospitality, property management, or a related field.
Experience conducting sales presentations, providing customer service, and building positive customer relationships.
Knowledge of multifamily leasing practices and Fair Housing requirements.
Experience with Yardi, CRM platforms, or similar property management and customer management systems.
Bilingual English/Spanish communication skills.

Responsibilities

Conduct engaging apartment tours showcasing available homes, community amenities, and property features.
Respond promptly to prospective resident inquiries, follow up consistently, and guide prospects through the leasing process from initial inquiry to move-in.
Support leasing, occupancy, and conversion goals by building prospect relationships and helping convert inquiries and tours into applications and move-ins.
Maintain knowledge of available apartments, rental rates, lease terms, community features, and local market conditions.
Support marketing and outreach, including maintaining online listings, social media activities, and community promotions.
Process rental applications, coordinate applicant screening, prepare lease agreements and related documents, and collect applicable fees and deposits.
Coordinate move-ins and move-outs, resident communications, required documentation, and apartment readiness.
Assist with lease renewals, resident retention initiatives, and community engagement activities.
Respond professionally to resident questions and concerns, provide timely follow-up, and support respectful resolution of issues.
Maintain accurate prospect, resident, and leasing records in Yardi, CRM, and other company systems.
Follow Fair Housing requirements, company policies, and leasing procedures.
Inspect model apartments, available homes, common areas, and amenities to help maintain a welcoming, clean, tour-ready community.
Partner with property management and maintenance teams to coordinate apartment turns, work orders, resident service needs, and community operations.
Assist with leasing reports, occupancy tracking, renewal information, special projects, and other community responsibilities.