Leasing Agent

Pratum Companies • Baltimore, MD

23d

About The Position

The Leasing Agent builds and maintains positive relationships with prospective and current residents, vendors, and community members. The role leases apartments and promotes property products and services, responds to internet leads and prospect calls, conducts property tours, and supports sales and marketing efforts to meet or exceed budgeted revenue goals. The position also involves preparing lease paperwork, maintaining leasing and prospect data, inspecting units before move-ins, supporting resident events, auditing lease files, and complying with applicable housing requirements.

The role requires strong customer service, sales, organization, time management, and computer skills, including use of resident management software. The agent must be able to work scheduled hours consistently, serve on call as scheduled or needed, work overtime when requested, and attend some after-hours resident events. Travel may be required for company gatherings. The position is non-exempt, with an anticipated hourly pay range of $16.00–$20.00 for a new employee, and may be eligible for discretionary or performance-based bonuses. Overtime is eligible for hours worked over 40 per week.

Requirements

• At least 1–2 years of experience in residential property management or a related field.
• Ability to read and write English fluently.
• Ability to accurately perform intermediate mathematical functions.
• Ability to understand and use on-site resident management software functions.
• Strong administrative and organizational skills, including the ability to manage multiple projects and tasks simultaneously.
• Ability to think rationally during a crisis.
• Strong time management and prioritization skills.
• Strong customer service orientation.
• Understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
• Ability to close a sale.
• Knowledge of on-site maintenance requirements.
• Ability to operate and understand personal computer functions and company software packages.
• Basic computer and internet knowledge; ability to use Outlook; intermediate to advanced knowledge of MS Word, Excel, and RealPage/OneSite; ability to develop advanced knowledge of other systems as needed.
• Ability to work any day of the week, throughout the year, and consistently work scheduled hours; ability to work overtime when requested.
• Ability to serve on call as scheduled or as necessary.
• Ability to attend resident events after hours and travel to company gatherings when required.
• Ability to physically access all exterior and interior areas of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
• Hold and maintain certifications required to manage the property, which may include affordable housing, tax credit, property management, or other licenses or designations.

Nice To Haves

• College degree.
• Professional accreditations.

Responsibilities

• Maintain excellent customer service relationships with prospective residents, current residents, vendors, and community members.
• Lease apartments and promote the property's apartments, amenities, services, and surrounding neighborhood to prospective residents.
• Respond to internet leads, answer prospect calls, and conduct property tours in accordance with mystery shop guidelines.
• Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios, and meet or exceed budgeted revenues.
• Maintain thorough knowledge of the property and major competitors.
• Accurately prepare and understand lease-related paperwork.
• Maintain prospect traffic and leasing data, and perform other computer data entry as needed.
• Inspect units before move-ins to ensure apartments are ready.
• Assist with planning and hosting resident functions as needed, including events held after hours.
• Audit lease files for bonus submission.
• Review guest cards to ensure they are entered into OneSite and followed up on, and monitor traffic trends.
• Comply with local, state, and federal housing requirements related to leasing and property management.
• Complete other tasks or duties assigned by the supervisor.
• Maintain ongoing personal development and career growth through available career-path activities and external sources as needed.

Benefits

• Medical, dental, and vision insurance
• Prescription drug program
• Paid vacation and holidays
• Paid personal and sick leave
• Company-paid life insurance
• Company-paid AD&D insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Supplemental life insurance
• Dependent supplemental life insurance
• Educational assistance
• Financial planning
• Retirement savings plan with company matching
• Discretionary and/or performance-based bonuses may be available
• Eligible full-time positions receive two weeks of paid vacation, three weeks of sick and related leave, and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed