Leasing Agent - 5721

Guardian Real Estate Services LLC•Portland, OR

20d•$23 - $25•Onsite

About The Position

Guardian Real Estate Services is hiring a full-time Leasing Agent for Rockwood Village, a 224-unit affordable (LIHTC) apartment community in southeast Portland, Oregon. The position conducts the property's day-to-day leasing activities and maintains positive relationships with residents and prospective residents. It helps keep vacant units physically presentable and maintained, coordinates cleaning and repairs with the Community Manager and Maintenance Staff, leases in compliance with applicable government programs, Fair Housing requirements, and landlord-tenant laws, and completes required paperwork and reports on time. The schedule is 40 hours per week, Tuesday through Saturday, 8 a.m. to 5 p.m. Compensation is $23.00–$25.00 per hour, depending on experience, with bonus potential. Guardian describes opportunities for training, skill development, and career growth. The company is a west coast property management, development, and investment firm founded in 1971, with 500 employees and a portfolio of more than 149 properties across five states. It maintains a commitment to environmentally sustainable business practices.

Requirements

High school diploma or GED.
At least one year of experience in customer service, sales, or marketing, or a college degree in a related field.
Excellent attention to detail and organizational skills.
Strong technology, internet, and general computer-use skills, with willingness to learn new programs.
Ability to speak, read, and write in English.
Ability to communicate effectively and promptly, verbally and in writing.
Ability to complete required company training within established deadlines and attend other required training sessions.
Willingness and ability to walk and climb stairs regularly to show apartments and deliver notices.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Represent Guardian in a positive and professional manner and support the Community Manager in meeting property management obligations.
Comply with applicable local, state, and federal laws, including Fair Housing, landlord-tenant laws, and OSHA requirements.
Greet and tour prospects, answer property questions, communicate community and unit features, and respond to leasing inquiries.
Record telephone and in-person visits, file guest cards, and maintain leasing reports according to company procedures.
Inspect model units, market-ready units, the property, and vacant apartments; report service needs and help coordinate repairs and maintenance.
Maintain the model unit in show-ready condition and help ensure vacant units are clean, repaired, and ready for occupancy.
Understand rent charges, lease matters, and tenant concerns.
Complete applications with prospects and secure deposits in accordance with company procedures, property programs, and Fair Housing requirements.
Update availability reports, process applications for approval, submit applications to the Community Manager, and follow up with applicants about status.
Coordinate move-in dates, ensure units are ready, obtain required resident signatures before move-in, and orient new residents to the community.
Monitor renewals, distribute renewal notices, and follow up in accordance with company and Fair Housing guidelines.
Administer leasing activities, including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, performing landlord obligations, and collecting and depositing rent payments.
Manage resident relations by sharing information, responding to questions and concerns, and communicating effectively, including in emergency or inflammatory situations.
Maintain confidentiality of resident, property, owner, and Guardian information.
Accurately record time worked and follow daily timekeeping guidelines.
Build collaborative working relationships across departments and with coworkers.
Seek improvements to work processes and results to better meet resident needs, ownership goals, and company standards.
Perform other duties as assigned by the Community Manager or Portfolio Manager.