Leasing Agent

Pratum Companies•Baltimore, MD

24d•$16 - $20

About The Position

The Leasing Agent builds and maintains positive customer service relationships with prospective and current residents, vendors, and community members. The role leases apartments and promotes property products and services, including apartment features, amenities, and the surrounding neighborhood. It responds to online leads and prospect calls, conducts property tours, supports sales and marketing strategies, and works toward property traffic, closing-ratio, and revenue goals. The position also maintains property and competitor knowledge; prepares lease paperwork; tracks prospects and leasing data; inspects apartments before move-ins; supports resident events; audits lease files for bonus submissions; and reviews guest cards and follow-up activity in OneSite. The Leasing Agent must comply with applicable housing requirements and perform other duties assigned by a supervisor. This is a non-exempt role with an anticipated hourly pay range of $16.00–$20.00 for new employees. Compensation depends on relevant experience and other job-related factors. The role may be eligible for discretionary or performance-based bonuses and overtime for hours worked over 40 per week. Full-time positions of 30 or more hours per week are eligible for paid leave, holidays, and health and welfare benefits. The position requires flexibility to work any day of the week, scheduled overtime when requested, on-call shifts as scheduled or needed, and certain after-hours resident events. Travel may be required for company gatherings.

Requirements

At least 1–2 years of experience in residential property management or a related field.
Ability to read and write English fluently.
Ability to accurately perform intermediate mathematical functions.
Ability to understand and perform all on-site resident management software functions.
Strong administrative and organizational skills, including the ability to manage multiple projects and tasks simultaneously.
Ability to think rationally during a crisis.
Strong time-management and prioritization skills.
Strong customer-service orientation.
Understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
Ability to close a sale.
Knowledge of on-site maintenance requirements.
Ability to operate and understand personal computer functions and company software packages.
Basic computer and internet knowledge; ability to use Outlook; intermediate to advanced knowledge of MS Word, Excel, and RealPage/OneSite; ability to develop advanced knowledge of other programs or systems as needed.
Ability to work any of the seven days of the week throughout the year, consistently work scheduled hours, and work overtime when requested.
Ability to serve on-call as scheduled or necessary and attend certain after-hours resident events; travel may be required for company gatherings.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Must hold and maintain certifications required to manage the property, which may include affordable housing, tax credit, property management, or other licenses or designations.

Nice To Haves

College degree.
Professional accreditations.

Responsibilities

Maintain excellent customer service relationships with prospective and current residents, vendors, and community members.
Lease apartments and sell property products and services, including apartment features, building and property amenities, and neighborhood benefits.
Respond to internet leads, answer prospect calls, and conduct property tours in accordance with mystery shop guidelines.
Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve or exceed budgeted revenues.
Maintain thorough knowledge of the property and major competitors.
Accurately prepare and understand lease-related paperwork.
Maintain prospect traffic and leasing data, and assist with other computer data entry as needed.
Inspect apartments before move-ins to confirm they are ready.
Assist with planning and hosting resident functions as needed.
Audit lease files for bonus submission.
Review guest cards to ensure entry into OneSite and follow-up, and monitor traffic trends.
Comply with local, state, and federal housing requirements applicable to leasing and property management.
Complete other tasks or duties assigned by a supervisor.
Maintain ongoing personal development and career growth through corporate career-path activities and external resources as needed.

Benefits

Medical, dental, and vision coverage.
Prescription drug program.
Paid vacation and holidays.
Paid personal and sick leave.
Company-paid life insurance.
Company-paid accidental death and dismemberment insurance.
Company-paid short-term disability.
Company-paid long-term disability.
Supplemental life insurance.
Dependent supplemental life insurance.
Educational assistance.
Financial planning.
Retirement savings plan with company matching.
Discretionary and/or performance-based bonuses may be available.
Overtime pay for hours worked in excess of 40 per week.
Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, three weeks of sick and related leave, and 11 paid holidays.