Leasing Agent

5305 Marquis Inc•Tulsa, OK

19d•$18 - $20

About The Position

The Leasing Agent assists the manager in coordinating people, activities, and resources to support successful property operations. The role helps ensure operations comply with company policies and procedures, Fair Housing requirements, and other applicable laws and regulations. It supports leasing, resident relations, marketing, maintenance, accounts receivable, vendor relations, and applicable city and affordable housing program requirements. The position welcomes and tours prospective residents, processes program applications and recertifications, maintains program records, and supports the property team in meeting goals. It also involves maintaining the leasing office and model apartments, completing reports and logs, conducting market surveys and property inspections, and following up on resident concerns. The Leasing Agent may work at other properties, participate in emergency response, and assist with special projects as assigned. The role requires professional communication with residents, vendors, contractors, clients, and coworkers; adherence to legal, ethical, confidentiality, and safety standards; and the ability to work independently and collaboratively. The work includes walking and inspecting the property, office duties involving computer screens and mobile devices, travel for training or meetings, and occasional work outside normal hours, including weekends and holidays.

Requirements

1 to 2 years of knowledge and experience in multifamily property management and/or sales experience.
Ability to communicate clearly and effectively verbally and in writing.
Positive attitude and a solution-based, customer-focused mindset.
High legal and ethical standards in work-related decisions.
Attention to detail and pride in quality of work.
Professional in-person and telephone presence and etiquette.
Ability to work with little supervision using effective time-management and organizational skills.
Ability to complete tasks and projects within deadlines.
Ability to partner with a team to resolve issues and identify opportunities.
Ability to work in a team and maintain effective, respectful relationships with employees, suppliers, and vendors.
Ability to maintain confidentiality concerning company and client business affairs and employee medical information.
Basic knowledge of Fair Housing laws, OSHA requirements, EEOC laws, and local, city, and state ordinances.
Strong skills in OneSite, EIV, and TRACS.
Mathematical skills.
Ability to use company property-management software and Microsoft Word, Excel, and PowerPoint.
Ability to travel within and outside the assigned geographical area and attend training programs and business meetings; airline, out-of-town, or overnight travel may be required.
Reliable transportation.
Ability to work outside normal hours, including weekends and holidays.
Ability to handle stressful, urgent, novel, and diverse work problems; emotional stability and personal maturity are important.
Ability to walk, stand, use hands, talk, hear, occasionally reach, stoop, kneel, or crouch, and access all interior and exterior areas of the property.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently.
Vision sufficient for close, distance, and peripheral vision, depth perception, focus adjustment, and extended viewing of computer screens, mobile devices, and other electronic equipment.

Nice To Haves

Proven employment history in property management, sales, marketing, and customer service sufficient to manage day-to-day operations.
National Apartment Leasing Professional (NALP) credential.
Fair Housing training and LIHTC training.
Uniform Physical Condition Standards (UPCS)/REAC inspection experience or training.
Electronic Income Verification (EIV) system experience or training.
Knowledge of HUD Subsidy Programs.

Responsibilities

Welcome and show prospective residents the property using company leasing techniques and expectations.
Demonstrate leasing techniques to the leasing office team and communicate expectations.
Answer incoming phone calls professionally and direct or handle them appropriately.
Process program applications from waitlist through move-in and complete required application and recertification processes.
Ensure the office opens on schedule and that the office and model apartments are clean.
Host or attend community team meetings to discuss goals, progress, expectations, and actions.
Assist with core business processes, including leasing, resident relations, marketing, maintenance, accounts receivable, vendor relations, and applicable city or affordable-program requirements.
Submit reports accurately and on time; maintain required program records and logs.
Follow applicable employment laws, company policies and procedures, and affordable-program, federal, state, and local requirements.
Use property management software and Microsoft Office to complete reports and employment documents.
Perform light housekeeping as necessary and walk and inspect the property as required by applicable regulations or requirements.
Complete market surveys to support strategic planning and attend on-site safety meetings.
Identify barriers to property goals and communicate them to the supervisor.
Take a hands-on approach to duties needed to complete the work and help meet resident needs.
Follow resident problems through to satisfactory resolution and communicate problems to the supervisor.
Maintain professional relationships with residents, associates, vendors, contractors, and clients.
Stay aware of available training resources and comply with training requirements.
Assist with special projects or activities designated by the company.
Work at other properties when required by management.
Serve as a member of the Property Emergency Team and assist with hazardous weather events, fires, floods, freezes, and similar situations.
Follow confidentiality requirements, including protecting confidential company, client, and employee medical information.
Use proper safety techniques and maintain accurate time-clock punches and timecard approvals.