Lease Up Coordinator

Conifer Realty LLC • Yonkers, NY

8d • $21 - $24 • Remote

About The Position

The Lease Up Coordinator is a temporary, high-velocity outbound leasing role supporting a lease-up at James L Simmons Senior Apartments in Yonkers, New York. The position converts an assigned segment of a lottery list into qualified appointments through scripted calls, texts, and emails. Success is measured by daily outreach volume, response time, and appointments set; the role does not close leases. Intake and Compliance handle lease closing, interviews, document collection, and eligibility determinations.

The role is described as fully remote and works under the supervision of the onsite Community Manager. The engagement is eight weeks at 40 hours per week, paid as a W-2 temporary position with no benefits. Coordinators follow required scripts, outreach cadences, service-level agreements, and Fair Housing-compliant practices, escalating complex questions to the Community Manager rather than making policy decisions.

Requirements

• High school diploma or equivalent.
• At least 1 year of outbound calling, scheduling, sales development, or customer service experience.
• Comfort with high-volume phone and text outreach, including 50 or more calls per day.
• Strong written communication and professional phone presence.
• Reliable broadband internet with a minimum speed of 50 Mbps.
• A quiet work environment and USB headset.
• Comfort using CRM software, scheduling tools, and standard productivity software.
• Ability to work scheduled evening shifts on a rotation.

Nice To Haves

• Prior leasing, apartment marketing, or call-center experience.
• Familiarity with affordable housing, LIHTC, Section 8, or HCR-administered programs.
• Experience with lead-management platforms such as Yardi RentCafé, Knock, Entrata, or comparable systems.

Responsibilities

• Make 45–60 meaningful outbound calls, texts, emails, or CRM touches per day to an assigned segment of the lottery list.
• Sustain 10–15 live conversations per day and set 1–2 qualified appointments per day for the Intake Specialist.
• Respond to inbound leads within 15 minutes during business hours, in accordance with the response-time SLA.
• Use an 8–12-touch nurture cadence over 21 days for each assigned name and document every touch in the CRM with disposition codes.
• Use approved scripts, Fair Housing-compliant language, and lottery and eligibility pre-screening questions on every call.
• Schedule appointments in the Intake Specialist’s calendar and attach lead notes, including household size, income range, language preference, and urgency.
• Confirm appointments 24 hours and 2 hours in advance to reduce no-shows.
• Participate in the Community Manager’s daily 15-minute pipeline standup.
• Escalate complex eligibility, accessibility, or compliance questions to the Community Manager.
• Work scheduled evening shifts on a rotation to extend response coverage.

Benefits

• The posting states that this temporary engagement has no benefits.
• The company’s general benefits package is described as including ongoing training and development, 13 holidays, 15 days of paid time off, a 401(k) with company match, medical coverage, HSA, dependent care flexible spending account, dental and vision coverage, company-paid life insurance, short- and long-term disability insurance, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED