Lease Up Community Manager - Redmond

Greystar Management Services•Seattle, WA

2d•Onsite

About The Position

Greystar is hiring an experienced Lease Up Community Manager to oversee the day-to-day operations of an assigned apartment property. The role manages property employees, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The Community Manager contributes to budget development and financial performance, oversees rent collection and leasing, controls expenditures, and reviews vendor invoices. The position also develops marketing and leasing strategies, supports resident satisfaction and retention, maintains property standards, supervises and develops staff, and manages communication with the property owner or client. The role includes administrative, financial, and reporting duties, as well as routine local travel for business needs. The position is based at an onsite property. Team members also work in an office environment and may frequently encounter outdoor conditions that can be unpleasant or hazardous. The role requires access to all interior and exterior areas of the property and its amenities, and the ability to move objects weighing up to 20 pounds independently and up to 50 pounds with assistance.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills.
Previous property management experience; fee management experience is preferred.
Supervisory skills to hire, lead, direct, evaluate, and manage employees and teams.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software; Entrata, Yardi, and/or OneSite experience preferred.
Valid driver’s license to drive a golf cart on the property; must ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Any licenses or certifications required by applicable state and local jurisdictions.
Ability to access all interior and exterior areas of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Fee management experience.
Experience with Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property’s daily operations and resources to meet established financial and operational goals and comply with company policies and applicable laws.
Contribute to property budget development by reviewing financial statements, marketing information, and operational reports.
Meet revenue goals by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile charges, verify insurance documentation, and coordinate related communications.
Control spending within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; and imposing or collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Respond to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident retention.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property, grounds, buildings, and amenities and address safety, cleanliness, appearance, and maintenance issues.
Interview, hire, orient, train, and manage property employees in accordance with company policies and practices.
Support the client or owner relationship by conducting meetings and property tours, reporting on performance, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Potential weekly, monthly, and/or quarterly onsite bonus incentives.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity coverage.
Pet insurance and legal plans.
Charitable giving program and benefits.
Robust training and development and long-term career opportunities.